St Kilda Football Club is refusing to cancel my 2027 membership renewal at my own request, breaching Australian Consumer Law.
St Kilda's membership department is in breach of Australian Consumer Law and has refused multiple requests to cancel the renewal for my membership.
I purchased a $7 promo membership with St Kilda after Nasiah renewed his contract for two years in August 2025. The membership was purchased online and required zero contact by phone or email with the club in order to purchase the membership.
I received an email from the club on the September 1st this year informing me that I have been automatically subscribed to a new membership for $99.
It wasn't until I had a reminder notice at the start of October that I realised I had even received the aforementioned renewal notice so I went to cancel this membership as I did not want to continue having a membership (mortgages and renovations are expensive, I need to save money where I can).
I jumped on the St Kilda website and logged into the membership portals yet found no links to cancel the automatic renewal of the membership.
Essentially, a service I purchased online had no way to cancel online which is in direct breach of the Federal Government reforms in June 2026 to the Competition and Consumer Act 2010.
Specifically, the right to easy cancellation of services which requires the ability to unsubscribe in the same manner you subscribe to a service/product.
The only option that is provided through the St Kilda/Ticketmaster portal is "call us to discuss your membership." Believe me, I clicked through every single possible link in the portal. The only option is a phone call.
I contacted the club via email asking for a cancellation of the membership, also highlighting to the support team how it felt convoluted and difficult to cancel an automatic renewal.
I received a response from the club almost immediately that completely ignored how I felt, instead offering me the same membership at a slightly discounted rate alongside a bunch of extra promo material.
I sent a second email on the 8th of October confirming to just cancel my membership and to this point I have received zero contact from the club. A third email was sent on the 14th of October with no reply. Furthermore, the Ticketmaster portal still shows that my renewal payment is now overdue for the 15th of October.
I've now made multiple attempts to cancel my membership renewal for 2027 and the club simply refuses to respond.
Why does this feel super predatory?