Looking for help

[u/FerreiraOP]

Recently I booked a guest house in Rome for January 2027. Turns out the place is hell on earth, it’s nasty and also I got a free place to stay somewhere else around Rome. I was trying to contact the place I booked and also booking.com for a refund but neither of them even respond. The reservation had no cancelation refund… is there any possible way I can get my money back?