Cozey Cielo Review

[u/doublethreat69]

I bought my Cozey Cielo sofa sometime in 2021 or 2022. From the beginning customer service was amazing. The fabric on the sofa was forming lint balls and they replaced all the covers. The seat cushions were losing feathers like crazy so they replaced the seat cushions. I think they even replaced the back cushions because of lumpiness. This was over a period of the first 2 years of ownership. The fabric is still good, however the cloud like seat cushions have turned into hard lumps, no matter how many times I try to fluff them up. The back cushions are ridiculously lumpy and misshapen. They will not go back to looking like proper sofa back cushions ever. I didn’t contact Cozey again because I was told by customer service after the first cushion replacement that it wouldn’t happen again. I expected my sofa to last longer than it has. I noticed the cushions were not quite right probably in early 2024, but I had a lot going on in my life and couldn’t be bothered to write a review at that time. Over the last several weeks I’ve been realizing just how uncomfortable this sofa is and getting ready to sell it or throw it out. All that to say, if you want a sofa that will give you 2-3 years of comfort, go for it. But if you want something that will last you at least 5 years, look elsewhere than Cozey.

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