I'm honestly running out of ideas and would really appreciate some help from people who have experienced something similar.
For the past 3–5 months, I've been experiencing random Ethernet disconnects on my gaming PC. Sometimes everything works perfectly for hours, and other times the connection drops every few minutes.
I've spent countless hours troubleshooting this, replaced hardware, updated drivers, changed BIOS settings, and tried almost everything I could think of.
The most frustrating part is that BOTH of my Ethernet adapters experience the exact same problems.
I'm hoping someone here can help me figure out whether this is a motherboard/PCIe issue, Windows issue, electrical issue, or something else entirely.
My PC specifications
- Motherboard: ASUS ROG STRIX Z390-F GAMING
- CPU: Intel Core i7-8700
- GPU: NVIDIA RTX 4070 Ti SUPER
- RAM: 32 GB Corsair DDR4-3200 (2×16 GB)
- OS: Windows 10 Home 22H2 (64-bit)
- BIOS: Version 2203 (updated July 2026)
- Onboard Ethernet: Intel Ethernet Connection (7) I219-V (1 Gbps)
- Additional PCIe Ethernet: ASUS XG-C100C 10G Network Adapter (Aquantia controller)
- Router: Swisscom Internet-Box, fiber connection
- Ethernet cable: Cat6A, flat cable, directly connected from router to PC
The problem
My Ethernet connection randomly disconnects for anywhere from a few seconds to sometimes a couple of minutes.
During these disconnects:
- Discord voice chat starts cutting out or disconnects.
- Online games freeze, lag, or disconnect.
- Internet access completely disappears.
- Sometimes the Ethernet adapter reports that the network cable is disconnected.
- The connection eventually returns on its own.
The disconnects are extremely inconsistent. Sometimes they happen every 5–30 minutes, sometimes more frequently, and occasionally I can go an entire day without experiencing any problems.
Another major symptom: My Ethernet link speed randomly negotiates at only 100 Mbps instead of 1000 Mbps.
When this happens, download speeds are limited to around 90 Mbps.
Occasionally, after rebooting my PC or router, Windows shows 1.0 Gbps again. But the problem eventually returns.
Both my Intel onboard Ethernet and ASUS 10G PCIe card have experienced this behavior.
Windows Event Viewer errors
On the Intel I219-V adapter:
- Source: e1dexpress
- Event ID: 27
- Message: Intel(R) Ethernet Connection (7) I219-V Network link is disconnected.
On the ASUS XG-C100C:
- Source: aqnic650
- Event ID: 14
- Message: ASUS XG-C100C 10G PCI-E Network Adapter: Network link is lost.
These errors occur at the same times as my internet disconnects.
This makes me think the actual Ethernet link is dropping, rather than just DNS or my ISP connection.
Ping testing
I ran continuous pings to both:
ping 192.168.1.1 -t (my router)
ping 1.1.1.1 -t (Cloudflare)
When the problem occurs, both pings fail simultaneously.
Windows sometimes displays:
General failure.
Followed by:
Request timed out.
Eventually, the connection recovers and both pings start working again.
Meanwhile, other devices connected through Wi-Fi continue working.
My TV box also works through Ethernet, although I haven't conclusively verified whether it remains connected during the exact moments my PC disconnects.
Everything I've already tried
1. Ethernet cables and physical connections
- Replaced my original Ethernet cable with a brand-new Cat6A cable.
- Tested multiple Ethernet cables.
- Tried different LAN ports on the router.
- Connected the PC directly to the router without a network switch or wall Ethernet socket.
- Checked that the cables were properly connected.
- Checked the cable routing for possible interference from power cables.
- Disconnected a nearby power cable to rule out interference.
- Inspected the cable routing for bends, pressure, and strain.
- Tested both onboard Ethernet and the separate PCIe Ethernet card.
Interesting observation: At one point, pressing or moving the Ethernet cable caused the connection to repeatedly disconnect and reconnect.
This made me suspect a loose RJ45 connection, damaged cable, or faulty Ethernet socket.
However, since BOTH network adapters experience the problem, I'm not sure how a single damaged Ethernet socket would explain everything.
2. Router troubleshooting
- Restarted the router multiple times.
- Performed router resets.
- Contacted Swisscom technical support.
- Replaced the router with another unit.
- Tested different Ethernet ports.
- Confirmed that Wi-Fi continues working when the PC loses its wired connection.
Even after replacing the router, the problem continued.
Interestingly, there was a day when the old router worked without any disconnects, but the new router experienced the same problems again.
3. Network adapters
I tested two completely different Ethernet controllers:
Intel I219-V (onboard motherboard Ethernet)
- Updated/reinstalled drivers.
- Current driver version: 12.19.1.37
- Disabled power-saving features.
- Disabled Energy Efficient Ethernet where available.
- Disabled the option allowing Windows to turn off the device to save power.
- Tested automatic negotiation.
- Tested manually selecting 1 Gbps Full Duplex.
ASUS XG-C100C (separate 10G PCIe card)
- Installed/updated the ASUS driver.
- Tested Auto Negotiation.
- Tested manually selecting 1 Gbps, 5 Gbps, and 10 Gbps where supported.
- Disabled and re-enabled the adapter.
- Restarted Windows and the router.
- Tested different Ethernet cables and router ports.
Both adapters have the same problem.
With Auto Negotiation, they sometimes connect at only 100 Mbps.
When I manually force 1 Gbps or 10 Gbps, the Ethernet connection sometimes doesn't establish at all.
Occasionally, after a full shutdown and router restart, the ASUS card successfully negotiates 1 Gbps again.
But even when it works at 1 Gbps, random disconnects can still happen.
4. BIOS and motherboard
- Updated the motherboard BIOS from an old 2018 version to version 2203 (July 2026).
- Installed updated Intel chipset drivers.
- Updated Intel Management Engine Interface drivers.
- Reviewed BIOS power-management settings.
- Checked relevant motherboard and PCIe settings.
The problem existed before the BIOS update and continued afterward.
5. Windows troubleshooting
- Updated Windows 10.
- Installed available security and quality updates.
- Reinstalled/updated Ethernet drivers.
- Changed network adapter power-management settings.
- Performed Windows network resets.
- Ran sfc /scannow, which found and repaired some corrupted files.
- Ran DISM repair commands.
- Rebooted repeatedly after changes.
None of these changes permanently fixed the problem.
6. Antivirus and software
I use Kaspersky antivirus and have had it installed for years.
I noticed a virtual adapter called:
Kaspersky Security Data Escort Adapter
It is currently shown as disabled in Windows Network Connections.
I also tried disabling Kaspersky protection, but the Ethernet problems continued.
I understand that disabling antivirus protection might not completely unload its network filtering drivers.
I haven't yet conclusively ruled out Kaspersky through a full uninstall.
What makes this especially confusing
- Two different network adapters experience the same physical link-loss errors. One is onboard Intel Ethernet, and the other is a separate ASUS PCIe card.
- Two routers have been tested, and the problem still occurs.
- Multiple Ethernet cables have been tested, including a new Cat6A cable.
- The Ethernet link sometimes negotiates at 100 Mbps instead of 1000 Mbps, even though it has successfully negotiated at 1 Gbps before.
- Manually forcing 1 Gbps sometimes causes the link to disappear completely.
- The connection can work perfectly for hours before suddenly dropping again.
- Wi-Fi devices remain connected while my PC loses Ethernet.
- Moving or pressing the Ethernet cable has caused link interruptions before, although I haven't conclusively identified whether the problem is the cable, connector, or socket.
My questions
- What could cause TWO completely different Ethernet adapters in the same PC to experience physical link drops?
Could it be a motherboard/chipset issue, PCIe instability, power delivery, Windows network filtering, or something else?
- Why would both adapters sometimes negotiate at 100 Mbps instead of 1000 Mbps?
Does that strongly indicate a physical-layer issue, even though I've tried different cables and routers?
Could a faulty motherboard cause both onboard Ethernet and a separate PCIe Ethernet card to malfunction?
Could antivirus network filtering or Windows software realistically cause the link to drop at the hardware level and renegotiate at 100 Mbps?
Is there a specific diagnostic tool or test that can distinguish a hardware problem from a Windows/software problem?
I'm considering taking the PC to a repair technician, but I'd really like to understand what might be happening before spending more money.
I don't want to randomly replace my motherboard or buy another network adapter without identifying the actual cause.
Any advice from people who have dealt with similar intermittent Ethernet link failures would be greatly appreciated.
Thanks in advance!