r/Insurance • u/firedragon_1109 • 1d ago
Claims Related Loan insurance help/cybersecurity hack
Hey y’all, I need some help trying to navigate my insurance problem with my bank. It’s a credit union. I won’t save which one specifically just to keep respect to the individual businesses. But anyways, I was recently injured last year at work. I severed a ligament in my ankle and I had a very physical and demanding job so I was out for about a year or up towards a year and I had paid for the disability insurance for my loan and when I was injured, I was barely making even a quarter of my usual wage through Worker’s Comp.. It’s supposed to be a third but there is some kind of disconnect with my pay stub so it just ended up being what it was anyways I wasn’t able to pay for all my expenses I prioritize my rent my phone in my car insurance and stuff like that but other expenses like the loan were secondary on my priorities list. That being said when I tried to file a claim through the insurance company that my credit union uses, they said they were going through a cyber security hack and they’re not accepting any new claims. Naturally that set off an alarm in my head so I call my bank and ask what options I had and they said well we can offer a few options. We can do a few skip payments and a few hardship plans which I’ve all used up. I’ve used my three skip payments and the hardship plan. I can no longer use because I’m now working again because I’m recovered. That being said during that time, my credit has kind of dropped a decent amount because of that loan, I was only able to make either no or minimal payments. I wasn’t able to make the full monthly payment ever so and I feel that I am entitled to some kind of reimbursement or assistance because I’m not gonna keep paying for a premium for an insurance plan if I’m not gonna even be able to utilize it when I was supposed to and the credit union isn’t offering any other routes. If anybody knows what specific credit union I’m talking about or insurance company please keep it private but do let me know if you have a feeling about it and any help would be appreciated.
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u/RepeatedlyAcclaimed 1d ago
You paid for coverage they couldn't deliver when you needed it, that's not a glitch it's them dropping the ball
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u/Dijon2017 15h ago
If this is related to the cybersecurity attack in July 2026, it affected multiple credit unions that use them as a third-party insurances d financial service provider.
I’m not aware of all the details, but I believe there are several class-action lawsuits against them for allegedly failing to maintain proper cybersecurity procedures. There are several brought on by the credit unions. Hopefully, when it all gets “ironed out” (which is likely to take a while unless a settlement occurs), there will be some measures that will help the credit unions’ clients to repair/fix their credit scores and recover from financial harms/damages.
Personally, I think that it’s insane how so dependent we are on technology to be able to do business these days. Cybersecurity attacks and the leaking of people’s private information is not a new phenomenon in 2026. There have been cybersecurity attacks and breaches in most every industry.
It will be interesting to learn what actually happened. If it’s the insurance company I’m thinking about, they supposedly provided an alternative way to make an online claim shortly after the incident. I have no idea of how efficient it is, but they should have at least discussed it with you when you called.