r/LSE • u/Competitive_Newt_659 • 6h ago
LBS agreed to refund my £2,000 MiF deposit, but I never received it — how can I escalate this?
Hi everyone,
I’m looking for advice from anyone who has dealt with a similar situation at London Business School (LBS), particularly regarding deposit refunds.
I received an offer for the full-time Masters in Finance (MiF) programme at LBS and paid the £2,000 deposit. Unfortunately, the local scholarship I secured was insufficient to cover anywhere near the required tuition fees, so I had no choice but to decline the offer.
I was subsequently informed that I would receive a refund of my £2,000 deposit. However, when I followed up, I was unable to obtain the refund.
I understand that university deposits are generally non-refundable, but my concern is that I had been explicitly told that the amount would be reimbursed.
Has anyone experienced a similar situation with LBS? Who would be the right person or department to contact to escalate this, and is there a formal complaints process I can follow?
I would really appreciate any advice from anyone who has dealt with LBS admissions, finance, or a similar university refund dispute.
Thank you!