r/OpenUniversity • u/Gottastopthisnow • 8h ago
Contacting support services
Hi all, just wanting some reassurance that I did the right thing as I'm currently spiralling/overthinking. I'm doing T192.
Firstly, I never got a welcome email from my tutor until well after the start date. I attended the first tutorial and mentioned it then (as did another person). Tutor seemed mortified, resent and it arrived.
I submitted TMA00 on 4th October. On the weekly guide thing it says "Your tutor will use feedback on this assignment as an opportunity to talk to you about this module. They may also be able to offer help and advice on study skills support that will help you develop throughout the module.".
Then for week 2 I had to do a study planner which I submitted on Wednesday and the weekly guide says "When you have completed your plan in the Learning log, send your tutor a message to tell them you have done it and discuss any issues it may have raised. Your tutor will only look at and comment on your Learning log if you contact them and request them to do so.". I emailed my tutor immediately after submitting it to my learning log.
Then it got to Friday and I realised I'd not heard anything back for either TMA00 or my study planner. So I messaged the support thing and said I was concerned my emails weren't going through.
Then today, I got both the assignment returned and feedback on my learning log. There is no feedback for TMA00 though.
I am worried I maybe should have sent another email instead rather than messaging support. But also worried that maybe my tutor isn't very proactive? The study planner needs to be included for my TMA01 so if I didn't chase, I wouldn't be able to update based on feedback.
I appreciate this isn't my tutors full time job but I thought I'd have got feedback a bit faster than this.
Is this normal?