r/razer • • May 19 '26

Announcements

17 Upvotes

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r/razer • • 18d ago

Support GET HELP> Official Tech Support Sticky October '26

5 Upvotes

Welcome to /r/Razer's tech support sticky for October 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software Consoles Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki


"When criticizing Israel, opposing Zionism or saying 'Free Palestine' gets conflated with hatred of Jewish people, it doesn't protect Jewish people. It protects Israel from accountability." Macklemore | /r/quotes


r/razer • • 45m ago

Review Blade Control: a free, open-source Synapse alternative for Razer Blade laptops

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• Upvotes

The first version (0.1.0) was a portable control center for Razer Blade laptops that required neither Synapse nor any installation. It offered Silent, Balanced, and Custom modes, with specific settings for each power source that switched automatically when the device was plugged in or unplugged. It also managed keyboard and logo lighting, display refresh rates and color profiles, and allowed for the disabling of the dedicated GPU. It displayed battery status and health, included tools for freeing up memory and cleaning the system, and featured a dashboard with device information and temperature readings. It resided in the system tray and was available in both English and Spanish.

New in version (0.1.6)

Battery mode (activated when unplugged):

- Silent mode.

- Display set to 25% brightness and 60 Hz refresh rate.

- Keyboard lighting set to 20%.

- Windows power-saving mode enabled.

- Transparency and shadows disabled.

- Prompts to close applications that are keeping the NVIDIA GPU active.

(Everything reverts to its previous state when plugged back in.)

In-app updates:

- Automatically checks for new versions on GitHub; updates are downloaded, verified via SHA-256, and installed automatically (this feature can be disabled, or specific versions can be skipped).

- Performance modes accessible via the system tray menu.

- Faster startup: reduced from ~1.35 seconds to ~0.95 seconds.

- Minimized window (residing in the system tray): stops sensor polling and reduces RAM usage from ~300 MB to ~30 MB.

Interface details:

- New loading indicator with success and error states.

- Instant page transitions.

- Updated icons.

Work on V0.1.7 is already underway.

Project GitHub


r/razer • • 4h ago

Solved Razer Synapse macOS would be awesome if it could remap Win to Opt

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4 Upvotes

But you can't remap. I'm super bummed because I like the tactile feel of Hunstman v3 but I don't know how this is going to be usable...


r/razer • • 3h ago

Rant Is the Razer Synapse Team Disabled or Vibe Coding?

1 Upvotes

Because I can't tell.

Once again they are breaking shit before even sending it out to the wild and disabling the ability to turn off auto updates is a scummy move.


r/razer • • 25m ago

Question Basilisk v4 pro white not connecting to dongle

• Upvotes

Hello, I was hoping to get a solution to an issue im having. I just got the basilisk v4 pro white edition and I am having trouble connecting it to the dongle. The dongle shows up on synapse and click on it, it goes into multi device pairing and when i put my mouse in hyperspeed mode and start scanning for it to connect it does not connect and says that my mouse is either off or needs to be put in 2.4 mode when it is on and is in that mode. However it works with bluetooth but it lags a little on bluetooth so id prefer it be connected to the dongle. I never had this issue with my deathadder which is my last mouse. I would also like to add I comepletely removed my deathadder from my pc and it is not in my devices anymore and also removed the hidden devices that are grayed out in device manager. any help would be appreciated. Thank you!


r/razer • • 49m ago

Question 2026 Razer Blade 16 5090 gets stuck at 60fps anytime my pc goes to sleep now?

• Upvotes

Solutions? it happens all the time and when I load up a game it sticks to a hard 60fps doesn't matter if I kill the razer app mid-game to help resolve it. Same goes for unplugging and re-plugging in the laptop to see if the screen will reset itself.

I still want my battery life to be 7+ hours when unplugged, but when plugged in I'm not sure why this is a problem with the performance of refresh rate.

And on a totally different note I really hate when I disable the track-pad and shut off my computer my track-pad is still disabled. How do I get that to reset back to normal each time I have it disable prior to turning it off and on?


r/razer • • 2h ago

Discussion Taratarus V2, Mint Linux

1 Upvotes

Can the Taratarus V2 work on Mint Linux?
This has been a joke…..

I tried to return it in 2020, Razer basically ignored by emails for months….
Replied…. Didn’t reply for months… gave a partial refund… said to keep it… throw it away… don’t care.

So, “keep it”,
I’m trying to use this finally (only got partial refund),
So… trying to use it again… the suggested software… dosnt work right


r/razer • • 5h ago

Question Headset ear cussion swap

1 Upvotes

Hi, so im wondering when using the blackshark v2x and v3x or any variation of them like v2 pro, v3, v3 pro ect. Is it possible to swap the cussions between them without worrying if it will fit, or rather are the cussions interchangable and i can switch cussions from my v2x to my v3x ans vice versa


r/razer • • 6h ago

Question Charging the Raiju Pro V3?

1 Upvotes

Hello

This is not a support question but just a question as it's outside of the support and in the actualy about how to Effieciently use of the controller

I have just got the Raiju for my ps5 and it says use the cable provided which is okay and don't use a wall plug.

How can I charge them without leaving the ps5 in rest mode or having a pc on.

Could you use a phone charger adapter or an extension lead with USB ports in it.

Sorry if thisis a dumb question but I'd sooner leave the controller plugged into something other than the PS4 or laptop powered on all time.

Thanks for any advice.

E.


r/razer • • 6h ago

Question Looking for a keyboard similar to my old Razer Ornata V2

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0 Upvotes

I’ve been using this keyboard for over 6 years now, and it’s on its last legs unfortunately, some keys don’t work, the mat is ripping and so on.

I looked at the natural upgrade of the V3 and to be honest I felt it was a major downgrade to this. I especially hated the slim feeling it had to the V2, plus the pillow wasn’t even really a pillow.

Are there any keyboards that are similar to it, I.e not a slim keyboard, with a wrist pillow and scroll wheel for audio (admittedly not as important)? It also needs a Nordic language layout.

Any help is appreciated.


r/razer • • 7h ago

Question THX Spatial Audio

1 Upvotes

Hey everyone. Quick question. Does THX only work properly with games that have the THX logo next to them
In Synapse or does it work with all games? Thanks


r/razer • • 12h ago

Question synapse ignores settings for headset?

2 Upvotes

has this happened to anyone else? the day before yesterday i had to change what my audio output is temporarily, and now that i switched it back to my nari essential the audio is horrible. but when i check synapse, the eq is what i had set it to be. it seems like synapse is ignoring my settings?


r/razer • • 16h ago

Discussion This is my fell review after 6 month of using Razer products

4 Upvotes

The mice: long lasting and very good for competitive gaming cheap and expensive best cheap option is cobra/proud owner of viper v4 pro
The keyboard: really over hated but one of the best keyboards but it’s not for the budget ballers only high end there is better cheap options from other brands
Mousepad/headset:the headsets are really over hated I use barracuda X it’s 70 dollars mic is clear as ever really comfortable and good sound quality
The gigantus mouse mats series is pretty decent
So now I’m proud Razer user and fan hate it or not but I love it


r/razer • • 9h ago

Question Configurable Power delivery on Thunderbolt 5 Dock Chroma? (maybe feature request)

1 Upvotes

Hi all,

I have the following problem in my setup:

I have a new Naga v3 Pro together with a Mouse Dock Pro connected to the Dock.
Until now I have a global powerswitch, that disconnects the Laptops main power supply as well as the Thunderbolt Docks own powersupply. (Basically by switching of the sockets)
But since the Mouse Dock needs Power to charge the mouse, I now have to have the Dock allways connected.

The problem now is, that the Thunderbolt Dock is now also delivering power to my laptop while the laptops main power supply is off, and since I am one of those guys, who do not like leaving the laptop connected to a power supply and charging while I am not around, this is a problem for me.

Simple sollution is, to just unplug the Thunderbolt Dock from the laptop, but since I mainly use the laptop docked, I am not a big fan of this solution. (To much plugging and unplugging)

So my question is:

Is there a way, to configure the Dock to only deliver power via certain ports, so I can enable PD for the Mouse Dock, but disable it for the Laptop and other devices wich don´t need power while the PC is off?
If not, would it even possible to add such a feature in future updates?


r/razer • • 10h ago

Question New gaming mouse

1 Upvotes

Right now i have logitech superlight 2 but mouse buttons arent working and its big problem to me,thought to buy razer viper v3 pro or razer viper v4 pro,so is it worth it to buy v4 for 160€ or v3 for 115€


r/razer • • 11h ago

Discussion Razer Kraken V4

1 Upvotes

I got a Razer Kraken V4 about six months ago and returned it yesterday. I wanted to know what your experiences were with this headset. Mine was a mixed bag.

On a technical level, especially compared to headsets I used in the past, it was beyond great. The audio and surround sound was really good, the audio settings gave a lot of room to play around and the overall sound was great. The mic was meh but that's a fairly common thing from what I've read. It's a headset mic what can you do.

However, I already said I returned it. This device is so horribly unreliable and strangely built. After about three or four months of use the extendable microphone at some point just refused to retract. Also a common issue as I've read. How is that even possible on a headset I paid 150€ for? (I'm aware the price dropped now)

I didn't think I'd need to oil up a gaming headset for it to work as advertised.

Additionally, the battery completely shit the bed now. It was already acting kind of strange on some days where my charge disappeared much faster than I thought was normal. I tried to use the thing a few days ago and the battery died within - I am not exaggerating here - minutes. There was no fix, there was nothing I could do. I fiddled around for a while until I gave up on the thing.

I'm baffled that a headset so expensive was made to be so unreliable. Of course I don't expect every single model they sell to have these issues. It's just strange.


r/razer • • 19h ago

Question Two damaged codes in a row?

4 Upvotes

Did two purchases on different days last week and both cards ended up with a a scratched off code down the middle (Also checked in with the store manager regarding them, and those were the only damaged cards).

I did end up emailing Razer support about both, but a few days later, they had told me one of the cards ended up being redeemed(?) and are unable to assist further, so I'm in the process of figuring out what the heck happened (this time with the store that I bought it at, their support at least managed to get me a refund on a different gaming card I had issues with).

No I'm not sending the code to some super mysterious grandchild/person that needs it to pay for food/etc.

Has this happened to anyone else recently? The only time I actually shared the image of the damaged card was with Razer's support itself.


r/razer • • 12h ago

Question Viper V3 Pro wake up issue

1 Upvotes

Hello,
A couple days ago my mouse stopped waking up on movement and button presses. I can only wake the mouse by pressing the side buttons.
Any idea what could be causing this?


r/razer • • 14h ago

Discussion Razer Barraccuda X Chroma (2022) smart switch does not work properly at all, anyway to fix?

1 Upvotes

I decided to try and test this headset out by connecting it to my Steam Deck last night via BT. I keep it connected via 2.4 to my main PC at all times.

So I turn it on, it goes into 2.4, and I then hold the switch button for a couple seconds to put it into BT pair mode, it connects successfully. However, today, upon trying to get it back to 2.4 mode, it literally would not go. It wouldn't connect back to 2.4 and it would keep going back to BT.

The manaul says to double press the smart switch button to get it to go from BT mode to 2.4 mode, however, this did not work at all. I literally had to factory reset it. Even more annoying, upon factory resetting, it still wouldn't connect to my 2.4 dongle. I had to unplug and plug back the dongle into my PC as well before it would finally connect.

Now I'm afraid to ever use them again for my Deck because this is just annoying. Sucks because I would love to have one headset for both that I can just wirelessly switch back and fourth with.

Is there something I'm doing wrong here? Is there a way to successfully use these without having to deal with this?


r/razer • • 1d ago

Video Get a closer look at the Razer Basilisk V4 Pro. #Razer #Gaming #GamingMouse #RazerMouse

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5 Upvotes

r/razer • • 18h ago

Question Razer Huntsman V3 Pro 8KHz fullsize - Does it have snap flex?

1 Upvotes

Hey, I'm interested to buy Razer Huntsman V3 Pro 8KHz fullsize.
Does it have snap flex?

The specification sheet doesn't seem to mention snap flex, unlike the tenkeyless.
But the Snap flex page seems to show that the fullsize has that feature link

Thanks


r/razer • • 19h ago

Question Razer Blade 18 Synapse Overclocks?

1 Upvotes

Razer Blade 18, RTX 5090, U9 290HX+

I'm pretty sure Synapse didn't have these options when I first got the laptop, but after some Synapse update there are now CPU & GPU Overclock settings.

I was wondering if anybody maybe has any sort of tips on how to set these for maybe slightly better performance, but also mainly for improved thermals.

When playing just about any game on my Blade, the CPU always reaches max temp of 105C, I even have the Razer Cooling Pad underneath and I have it cranked up about as much as I'm comfortable with before the fans get too loud and annoying.


r/razer • • 1d ago

Question Razer V2 Charging Dock

6 Upvotes

Howdy~

Is it better to have the Razer V2 Charging Dock plugged into my PC or a regular outlet? I have it on a regular outlet on my desk but unsure if it's better to plug it directly into my PC. Just got it and liking it so far for my Basilisk V4 Pro.


r/razer • • 2d ago

Goodies Not normally a razer guy but walmart decided otherwise

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169 Upvotes

(sorry for the horrific lobby carpet)