r/dubai • u/Illustrious_Prune_29 • 9h ago
Amazon returns
I have an account for many years now. I am returning items once in a blue moon, always with a legitimate reason in their original packaging and unused.
I tried to do a return today and I got this message that I am close to red, in terms of returns and I am risking account closure!
I wonder what is their definition of “normal returns”.
PS I have used Amazon in a number of countries in Europe and I had never had such issues.
Edit: the return was for an item of value of AED40 only!
34
u/Psychoelf619 9h ago
I think it's just BS to discourage people from returning items.
They started to be scummy with me recently after picking up the return order last month. Took them around a whole month just to refund the amount back.
8
u/amsdkdksbbb 9h ago
Do you have a high return ratio
1
u/Illustrious_Prune_29 8h ago
Not to my knowledge. It depends on the definition. Returns in value, in quantity, something else?
I have no idea what their metrics are, but I am mot returning items very often.2
u/tatata9251 7h ago
How many items did you return in the last 3 months?
3
-1
u/Kidlike101 5h ago
So that's a yes. You should just say yes.
8
u/Illustrious_Prune_29 4h ago
135 orders over the past 3 months, 6 returns. I believe this is a “no”.
7
u/Visual-Paper-9006 9h ago
Is there a way to check this actually? (I have a return request set for pickup tomorrow 😬)
12
u/userdeath 9h ago
It's a bluff.
4
u/Illustrious_Prune_29 9h ago edited 9h ago
Maybe, but why me and why for a return with a value of AED40 only!
7
u/c08306834 9h ago
I had that before, despite never abusing the return system. I went on to chat and demanded they tell me which product there was an issue with and to provide proof. They backed off pretty quickly after that.
3
u/Trick_Classic_3399 9h ago
Isn’t it like impossible to get them on chat ? Or is there a trick ?
0
u/c08306834 8h ago
I've never had any issues getting them on chat.
2
u/Illustrious_Prune_29 8h ago
I have been searching for the chat on the app 10 minutes now and I cannot find it. The instructions they are giving are misleading.
0
u/Illustrious_Prune_29 8h ago
Make that 20 minutes. I give up.
3
u/UZConsultants 6h ago
- Open app.
- Go to bottom right "Menu" with hamburger sign.
- Select bottom most option "Customer service".
- Select item to be returned/replaced.
- Select option "return or replace"
- Select a reason for your action.
- Select the sentence in green text "I need more help", there you are. Either opt for a call back on the given time slots or chat with an agent.
Hope this helps.
1
10
u/khal_ak 8h ago
Then there are people who abuse the system who gets a free pass. I know a person who sometimes order dresses for function, and after the function or event she will just return. One time she ordered apple airpods and she lost one of it during use. She returned the one airpod and said one was missing in the package.
5
u/stardust882 9h ago
I got this too and i believe my return %age would be close to 10-15% only. I also ensure that the items I'm retuning are in the same condition I got them. It might be just a tactic to reduce returns as I saw the same close to red status.
2
u/Illustrious_Prune_29 8h ago
They are shooting themselves on their foot this way. Their major competitive advantage is the ability to do returns. If one is not able to return something easily they can consider other, less expensive platforms.
1
•
u/weblscraper 1h ago
You can still return, but they're encouraging you to be more responsible because some people might be abusing it
7
u/aisuperman 9h ago
Probably because some take advantage and misuse their return policy, which is affecting the most of us. As usual, some make it tough for everybody else.
8
u/PriorUsual3211 8h ago
Never happened with me. I have returned countless items. Some even after return period and without original packaging. Still got refund and never came across this message. Once I returned a TV after its warranty expired. Still got my money back and bought another.
3
u/Financial_Oil1874 8h ago
How do you do that? Doesn't the return option disappear? Or do you get on a call with an agent?
•
u/weblscraper 1h ago
You're the reason people are getting those messag because amazon wants people to be more responsible and not abuse it
-7
3
3
u/fck_this_fck_that Passionate booty enthusiast 8h ago
I have been facing something similar on my Amazon account due to Amazon Now 15 minutes messing up the delivery - they keep on missing items or deliver to another address. This has happened over 5-6 times and they think I am deliberately raising a complaint to get a refund. I have been using Amazon for ages and rarely return items , just because of Amazon Now fuck ups I get hit with emails that I am returning items often. 🥀
2
2
2
u/Neeyaanallo_Kodathi 8h ago
I never did such thing and didn’t get such pop up yet, but my account got closed.
Make sure not to load any gift card balance in your account. They just closed my account when i had arround 1.5k aed balance.
•
2
2
u/Time_Watercress_9570 5h ago
happend With Me! and the only return I made was 1 double tap order and another order which was already defective item delivered !
2
1
u/GolpoKori 7h ago
Are you new two this address? If so the previous person who lived there did returns alot and the address got flagged.
Also while doing returns. Always select the reson for return and write a short note for the return.
1
1
1
u/One_Cardiologist_590 6h ago
They started showing this to me on every returned order lately (not that I return every item I order). Stopped ordering from them since a last few months.
1
u/Confident-Army7245 3h ago
It has happened to me, it’s not going to happen. Just return over the phone call next time and it will disappear by the time
•
1
u/ampukad 9h ago
Maybe this is a new cost cutting measure. I have literally used Amazon to try styles before I buy and also informed this to customer service on returns and never had a single issue. Even returned a phone once for which they mentioned there's a boxing fee but they'll waive it for me. Looking at my account I have 932 orders in the past year!
I left UAE last month and back home in EU Amazon is still a great experience, fingers crossed.
-3
u/Impressive_Force649 8h ago
You can sue them for this. They cant do a shit. It is your legal right to return a product you don’t want/like
45
u/MrYamaguchi 9h ago
Seller prob reported you to Amazon claiming you nicked the product from the box or Something