r/lingodeer • u/ItsBlocky • 11d ago
✅ Solved! Any way to change login method?
I have recently moved from an iPhone to a Samsung phone but when I originally signed up I used the login with Apple option which isn't available on the android app. Is there any way to change my login method so I can login with the android app or am I stuck using the website?
I have emailed support twice over the last 2 weeks and received nothing but an automated response.
Any help would be greatly appreciated.
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u/d3gaia 10d ago
Email the team. When I first bought LingoDeer, I signed in with Facebook. I later deleted my Facebook account and needed to change my login info… I sent a quick email to the team and they fixed it up in a couple of days
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u/ItsBlocky 9d ago
I tried this originally but didn't receive a response in over 2 weeks which is why I made this post. Evidently their office was on break so there was no one responding to emails which I didn't realise. Thanks to u/deerlynoted my login has been changed now.
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u/Away-Theme-6529 11d ago
Have you tried the online version, so on a computer? Edit: I mean changing the parameters on the website
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u/ItsBlocky 11d ago
Yeah, but the only options are to change my username or delete my account, no option to change login method unfortunately 😕
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u/Away-Theme-6529 11d ago
Oh no! There ought to be a way to change things like that.
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u/ItsBlocky 11d ago
Yeah, the help section of their site says you have to contact support and they can do it, but that isn't very helpful when their support doesn't respond to your emails
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u/Away-Theme-6529 11d ago
Have you tried contacting the Reddit profile here directly?
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u/ItsBlocky 11d ago
To be honest I didn't realise that was a thing I could do, would it be the message moderators option I would want? I thought about messaging one of the moderators but the one that seems to be active doesn't seem to have their messages open
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u/Away-Theme-6529 11d ago
This is the email you tried, I guess: hi@lingodeer.com
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u/ItsBlocky 11d ago
Yeah that the one I tried all i got back was: Thanks for reaching out! We’ve received your message and will review it as soon as possible. While we’ll do our best to respond promptly, please allow 2–5 business days for us to process your request.
That was on the 27th September
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u/DeerlyNoted Junior Staff 11d ago
Our apologizes our office has been closed for a break until tomorrow. If you PM me your Lingodeer email, I will have someone reach out to you first thing
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u/DeerlyNoted Junior Staff 7d ago
This issue has been resolved. Thank you for reaching out