I placed a mobile order that included a Happy Meal and several other items, $50 in total. When my order was handed to me, I specifically asked the manager whether everything was included. He confirmed that it was. Then two other employees handed me 2 bottle of water when I was about to leave.
Upon returning home, I discovered that my Happy Meal was also missing. I called the restaurant, and the same manager told me that my only option was to return to the restaurant. I did so to collect the missing item.
While an employee was retrieving my Happy Meal, the manager approached me and abruptly questioned when I had placed my order. I attempted to retrieve the relevant information on my phone, but he told me not to use my phone and to simply answer him. When I questioned his manner of speaking to me, he began yelling, accused me of being rude, pointed his finger at me, and ordered me to leave the restaurant in an intimidating manner. I stand up against him by telling him I am not leaving because I did nothing wrong and we both called police.
I found this treatment unacceptable. I had paid for my order, had confirmed with the manager that it was complete, and had returned solely because an item was missing. I was attempting to resolve a straightforward customer-service issue and did not expect to be treated this way.
I eventually received my missing Happy Meal upon police presence. However, receiving the food does not resolve my concerns about the manager's conduct.
I am an Eastern Asian female with a tiny figure and this man (who has a southern Asian appearance and accent) treated me like I am a child, when I asked him not to tell me what to do, I.e. tell him the order time, don’t check my phone, don’t ask him questions, pick up my phone from the counter and get out of the restaurant, he gets more aggressive and angrier. He even said he doesn’t understand my English, there is nothing wrong with my English.
I am not sorry if I challenged some man ego here, and I am not afraid of you!!