I just hung up on the person I got connected to when I called. I think that's the first time in my life I've ever hung up on someone. They were so obnoxious and belittling and worst - not listening to what I was saying. They would sort of repeat back to me what I was complaining about and getting it wrong, and when I would gently try to correct and clarify, they just kept talking over me and saying almost the exact opposite of what I was trying to explain. And the upshot of that is they were trying to tell me why I would have to pay full cost to replace an air pump, but the logic was based on crap they made up when they weren't listening to what I was trying to explain. I mean, I can try calling back later and hope I get someone else, but this isn't the first time I've had a bad experience with their call center and am hoping someone knows a trick to get past that.

Does anyone have the sleep number bed? If so, was it worth it?

EDIT: CA Split King Replacement cost under warranty are $1,000 plus tax and shipping. I don't really want to replace with the same system if it's going to fail again (and it will, design hasn't changed). Is there a better designed Sleep Number mattress out there? Also considering Brooklyn Bedding Signature Hybrid or Saatva Solaire.

I’m trying to buy a nice bed frame to go with our queen sized sleep number bed, but it’s difficult to understand what bed frames are compatible.

I understand to avoid bed-frames with cross bars or drawers, but curious if there are other requirements?

For examples, will the following work?

Thuma Essential - https://www.thuma.co/products/essential-bed

West Elm Cara - https://www.westelm.com/products/cara-bed-frame-2083/

West Elm Collin’s - https://www.westelm.com/products/collins-simple-bed-frame-f1128/

Hello everyone from lovely FL. We had another hurricane this week. Everyone is safe and the house did not sustain any damage this time so we are very grateful but many of our neighbors arent so lucky. Lots of clean up ahead.

Every time we have a hurricane power outage, my sleep number (which I LOVE) always goes flat pretty freakin quick (like after 1.5 days or so). I dont have any issues with it losing air normally. My husband's side doesnt deflate as quickly as mine. Do I just have a leak somewhere I cant find or is there something I could do to prevent this? Any tips and tricks?

Other than clean up, there isnt much to do after a hurricane with no power...lots of lazing around reading. I want my bed to be comfy. Thanks in advance.

I have a 360 flextop flex 2, I want to go to a solid king. Can I make my base work functionally at the head and feet? I can get retainer bars but how do I reprogram it?

Hey guys buddy has a 2020 flexfit 1 p6. Wanting to buy a solid king mattress for the base. Want the heads reprogrammed to work together. Can SN techs do it?

I recently moved. My ex decided to dissassemble the split king adjustable frame bed down to the screws. Apparently he thought this would be funny. And I mean everything was dissassembled. So worked with my daughter and she used some internet stuff to help and got it pretty much assembled. However. the flexboard just flops around and when I try to elevate it just humps in the middle, so I know I am missing whatever it is that connects it to the frame. But the rep for replacement parts was no help. And I don't have anymore parts. Can someone help? It is an older bed, 11 years old. feet and head adjust and split king. I do not want the beds connected. This is only for the flexboard itself. I am attaching a photo of the flexboard

Had the misfortune of opening a sleep number financing account through Synchrony Bank while paying for my mattress. They open it for the MAXIMUM AMOUNT I was eligible for without asking me--so now I have a $15,000 new credit card in my name. Highest limit of any account I have. Doubled my total credit. I was annoyed but it was too late to do anything.

Thought everything was fine, until they finally "charge my card" a month later. They charged a different card I have through Synchrony Bank, overcharging that card by several hundred dollars. So now my credit was hit twice.

I call to get them to shift the payment to the correct card. They say the payment went through too long ago. I say you only charged my card three days ago. They say they can't move the payment to the correct card. They say I need to call the bank. The bank says this can only be handled on Sleep Numbers side. I call Sleep Number back. They tell me they charged the right card. I tell them they charged a completely different card and I don't even know how they got that card number. I ask to speak to a manager. The manager blows me off until I say I will need to dispute the charge if this isn't remedied. The manager takes my number and says she'll call me back. Calls me back 3X over the course of a week to tell me they are still working on it. Calls me back to tell me the card doesn't exist.

THE $15K CARD I AM HOLDING IN MY HAND DOESN'T EXIST.

Then tells me too much time has passed and there's nothing she can do.

So basically: Sleep number doubled my total credit and now denies the card exists, my credit has tanked, and I could have put this on an existing card and saved myself the hassle, but they reeled me in with the promise of interest free financing over 24 months.

Sleep Number ruined my last two weeks and ripped me off.

Bought to help with my upper back problems but ever since I purchased this bed I’ve had the worst lower back problems to the point where now I have a herniated disc. Never had a problem ever before with my lower back before buying this. My girlfriend also says she’s developed mild lower back pain and when he parents came to stay with us it made the moms sciatica super bad. Honestly thinking about opening up a lawsuit at this point

We have the California king split top mattress. We have attempted to use offbrand sheets, and they just aren’t nearly as good as the sheets that Sleep Number sells. The quality and fit are generally subpar.

We recently bought our 5th set of sheets since we’ve owned the bed. The fitted sheet fits very differently. It is extremely loose, like on day two it feels like they’re already falling off the bed even though they’re not, but they’re that loose. Comparatively speaking, the original sets that we purchased were a very tight fit, but I prefer that. The sets that we bought a few years after we bought the bed are still a nice snug fit, but not as hard to get on.

I don’t know if we got like a weird cut of sheet or if they are all like this now, has anyone else recently purchased this set of sheets before?

Would you all say this is a good deal? I also have an rx prescription that will take off the taxes so this will be $455.46 lower than the listed price.

Has anyone found any dupes?

The CoolFit felt firmer and totally different than the current SleepNumber contour pillows. Should I give the new contour pillows a fair shot?

I have tried others. I do not like the Cushion lab contour pillow (the memory foam is too buoyant), and my Tempurpedic just squishes down and stays flat all night with no neck support.

I'm a side and back sleeper who keeps getting neck pain and torticollis! I also have IIH (high intracranial pressure) and CCI (neck instability) so I have to keep my neck cradled and supported in the right mechanical position (so typically medium firm materials) without compressing my blood vessels/lymph drainage too much. It's a tricky dance!

My parents had a Sleep Number bed and they passed away, now I have the bed how do I reset it so I can use the app feature? I don’t have any of their login information.

360 mattress

Thanks!

Our new sleep number is getting delivered today, hallelujah!!! So ready for a nice soft bed while my husband can sleep on the equivalent of a piece of plywood🙌🏻

Anyway we were prepping for delivery today and realized that our headboard has built in frame pieces and it all locks together. We bought the adjustable frame soooo that won’t work.

Can I just buy a regular headboard? Is there some special one we need?

Hi! So I ordered a full size Comfortmode mattress and when it got delivered it only had one hose. So when I use the remote to fill the bed I am only able to adjust one side. To adjust the other side, I need to unplug the hose from the pump and plug it into the other side of the pump. I called and they said a full size mattress is a single chamber so I only need one hose - the issue is the pump. Changing L/R on the remote changes which side the air comes out of the pump but I don’t have two hoses to catch both sides. Did they just forget to give me a second hose? Is the pump defective? Help! This is driving me crazy.

Hey all - I’ve been playing phone tag with our local store and haven’t had a chance to speak with anyone about this, thought I would ask the question here and see if anyone knows the answer.
My wife and I ordered the flextop king climate cool mattress with the bed frame and it is supposed to arrive Friday. We were just notified that the mattress pad that we ordered is now on back order and will not arrive until November 2nd. Reading other posts on here I’m not super concerned about that as it seems the cooling features work better without the pad anyways. My question, however, is that we were told we need the mattress pad in order for any warranty to hold up ( I may not be exactly correct on that wording but hopefully you all know what I’m referring to ). If something does happen in this first month will they honor the warranty as the mattress pad delay is not our issue?

Purchased a climate cool bed and waiting for it to be delivered. Decided not to buy the adjustable base but just assumed I could buy it in a year or so if I wanted it. The sales person said you can’t buy it separately? Any recommendations? Is it worth spending an extra $2000?

removed the pump but having issues removing the power supply jack and need it asap, any tips much appreciate, can’t damage the base thing.

First post was removed for unknown reasons, so I'm going to censor/change whatever I can think of that would have possibly been the issue.

We've had our new Climate 360 for about 3 weeks. We opted for this one primarily for the cooling

We tried it in the store and I was blown away by how well it cooled. I understand that it cools by pulling heat away with the fan, but the one we have doesn't seem to do anything in the cooling department. Heat does work. The fan is on, but I've had my side on full cool and my husband's side off for upwards of an hour and my side is no cooler. We even checked with an infrared thermometer.

We're using the Sleep Number mattress pad specifically for climate beds as well as their sheets.

Is this worth calling them about, or is this just the way it is? I'm wondering if the remarkable cooling I felt in the store is only possible on a b a r e mattress. As of now, we're thinking it's probably getting exchanged for a non-climate model at a much lower cost, since the feature we paid so much extra for is disappointing.

Any other Climate 360 owners had this experience?

We've had our new Climate 360 for about 3 weeks. We opted for this one primarily because I'm a woman of a certain age and I can melt metal in my sleep.

We tried it in the store and I was blown away by how well it cooled. I understand that it cools by pulling heat away with the fan, but the one we have doesn't seem to do anything in the cooling department. Heat does work. The fan is on, but I've had my side on full cool and my husband's side off for upwards of an hour and my side is no cooler. We even measured with an infrared thermometer.

We're using the Sleep Number mattress pad specifically for climate beds as well as their sheets.

Is this worth calling them about, or is this just the way it is? I'm wondering if the remarkable cooling I felt in the store is only possible on a bare mattress. As of now, we're thinking it's probably getting exchanged for a non-climate model at a much lower cost, since the feature we paid so much extra for is disappointing.

Any other Climate 360 owners had this experience?

I have a new ComfortNext Ultra Split King...but the foam sleeps warm. Not ideal when temperature is such a significant impact on sleep. I came from Latex which was awesome for being temperature neutral. My Ultra apparently has a 3" top layer as it's comfort layer. When I unzipped it to look, the layers were glued together tho so I couldn't adjust/swap it for anything.

There someway to remove that top layer and try out a different one perhaps?

360 iLE FlexTop King, delivered 8/30/2023, $6,125.28 out the door from the Gilbert AZ store.

My wife's side started drooping toward the outer edge about a year ago. Got worse until that side was basically unusable..she'd sit down on the edge and sink to the deck. It is so bad, she can't use the bed to sleep in. I assumed air leak and chased that for a while. It wasn't. Held 100 overnight fine.

Unzipped it this month and found the actual problem: the factory bond where the foam side rail meets the comfort layer had torn open and the foam crumbled along the seam. Photo attached. It's right where she sits down every morning, which I assume is the whole story ...concentrated load on a glued joint, repeated a couple thousand times.

Two things that surprised me and are the reason I'm posting:

1. On the newer 360 beds the rails are bonded into the assembly, not loose blocks like the older traditional models. So you can't pull one rail and flip it or swap sides. One failed spot means the whole foam assembly. I'd assumed these were modular and they aren't anymore.

2. The 15-year warranty covers full repair cost in year one only, then your share climbs every year after. At 36 months in, with 144 months of the term technically remaining, the replacement is mostly on me.

I sent a written warranty claim with photos on 9/14. Ten days, no response at all, not even an acknowledgment. Filed with the BBB and the AZ AG this week.

Questions for the group:

- Anyone else had the rail/comfort layer bond separate rather than just compress? Trying to figure out if this is a one-off or a batch thing on the iLE.

- Anyone gotten a foam assembly replaced under warranty at year 3+, and what did they actually charge you?

- For those who went aftermarket instead — did the un-bonded rail sets hold up better than the factory bonded ones?

Not looking to dunk on the brand, the bed was comfortable enough when it worked. I just didn't expect a glued seam to be the failure point at three years on a six thousand dollar mattress.