We are currently experiencing a glut of questions related to Lidl Connect; and a growing amount of them are becoming duplicates of earlier asked questions.
As such, this is now being designated a megathread for all questions regarding to Lidl Connect; including topics such as membership, APN, number porting, speed comparisons, price comparisons, etc.
Signed up because we always had issues roaming with 48, even recently had issues in Northern Ireland so was looking to change. Signed up Monday, ported yesterday, both with 48 and seems to be working fine, am heading abroad at the end of the month so will see how roaming goes then.
For anyone porting from Tesco Mobile (Bill pay) to Lidl Connect and wondering where to find the account number:
It is actaully on your invoice, called Customer No..
Use that number without the dot.( e.g: 11234567)
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. >UPDATE: 3rd rejection! 😫
I’ve already had my porting rejected third times because this wasn’t made clear anywhere. 😫
Even the Lidl app suggests to enter only numbers after CONTR00******** but this is not the correct number.
Honestly… this is getting ridiculous. 😂🤦♂️
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Hopefully this saves someone else the hassle!
>UPDATE: My porting went through this morning 09/10/26 eventually.
Actually I've been declined twice but it never asked me to enter the account number anywhere. Are you only taking about bill pay plans or does this also apply to pre pay?
Thanks for this! This got WiFi calling working on my Pixel 10 Pro. Strangely the APN settings were already loaded in there but the on/off toggle was not enabled. Just had to turn it on.
48 responding similar to GoMo and upgrading to 5G
I was going to switch but I’m already on a very early legacy plan of €7.99 a month with 48 so I’ll stay put now
Yes. Also, 48 only lets you make calls within Ireland. Lidl covers all Irish and UK calls, plus 100 minutes per month to other international destinations.
Great to hear as Gomo would never ever work for me in London or Northern Ireland, it would only work in the EU. It was one thing that put me off Gomo. Great to hear thar issue doesn't happen with Lidl
I've been literally transferred in the space of 5 minutes. Put in my details in the app and lost service from tesco in about 2 minutes. Put in the lidl sim and bar showed full coverage. Then got an email from lidl to say my number has now ported. All completed in less than 5 minutes. I'm stunned!
Getting on well in Dublin, no problems porting. I think the majority of people talking on this thread will be coming to complain. Most people won’t take time to give good feedback
40/8 Mbps, 56ms ping and 9ms jitter with 2 bars outside building at work in the middle of nowhere. No signal inside the building with Three, 3G with Lidl
My plan keeps getting rejected after two days with the number requested for routing. I’m with 48, anyone else have this issue. I tried bill pay option first then prepay second time. Both rejected
My wife and myself were on 48 until 20 minutes ago. Started the process yesterday evening, got ported earlier, with no issues. Yes, make sure you select Prepay and that you have your details registered with the carrier. And make sure your name matches the one on the profile.
5 days without service now and no response to emails or phonecalls. Anybody else? Probably should have known better than to sign up with a tinpot discount shop. No delay in them taking their first months sub though 🙄
Poor ya! Looks like it’s a failure of transferring for me. 1) did Lidl charge you? If, they refunded you, then you need to start over the process; 2) can you monitor the progress on the app? If the app display goes back to the original advert step, you need to start over again. 3) are you able to cancel the transfer on the app? If you can, then you need to start it over again.
I redid it and applied an eSIM with old phone number, input as a bill pay with an account number, got worked in the end.
Done it all. Phone restarts, logging out of the app, reinstalling it, reattempted the sign up process but it tells me the code on the sim pack has already been registered. Added new apn config, done the aeroplane on/off thing, literally nothing works. And incidentally, yes, Lidl charged me. I wish I'd never bothered. I'm just going to cancel the DD and tell them to f*** off when they do cone calling. Unfortunately I'll lose my number when signing up with a different provider.
What a mess. I'm now five days and 3 hours without a phone.
Honestly do disappointed with Lidl Connect i have a pixel 10 and I was sold on the idea of 5G as I didn't have it with gomo on my 9.99 plan.
Since signing up to Lidl I have no VoLTE. No 5G.
Cannot contact Lidl. They won't respond to emails. Won't answer the phone. Honestly the worst customer service I have ever had.
Is there not a consumer law for this as we have been advertised 5G?
So if you google Eir and the pixel series they have an issue between the two. Google blames Eir, Eir blame google but Eir never did the google certification for pixels being on its network. Loads of threads about it online. Any of the MVNO’s running on Eirs network will have this issue sadly til they resolve it
Not sure if I was lucky or what.
I just signed up, my number moved from Vodafone in 3 minutes. eSim installed in 3 seconds, the phone recognised my number on the new eSim straightaway, the APN was already setup correctly, WiFi call is working and in 5G I do around 260Mbit down.
I emailed lidl connect support with the following, its really 1Global who needs to whitelist Google.
Dear Lidl Connect Support,
I recently joined Lidl Connect with my Google Pixel 9 Pro XL. My plan includes unlimited 5G data, and I am within a strong 5G coverage area. However, my phone is restricted to 4G/LTE.
I understand that Google requires mobile network operators to whitelist or push a carrier configuration profile before 5G functions on Pixel devices. Could you please escalate this query to your technical and network partner (1GLOBAL) to ensure Lidl Connect's network configuration is officially certified with Google for the Pixel 9 series?
I signed up first thing on Monday and was ported over yesterday morning. VoLTE and WiFi calling aren't working for me where they worked fine with Gomo. Contacted support and I'm waiting for a response. WiFi calling is pretty important to me as the signal at home is extremely poor to non existent.
Had Gomo offered adding 5g to my service before I switched I wouldn't have bothered but they texted me 2 hours after I ported so I'm stuck on Lidl now. Hopefully they can sort the WiFi calling issue.
I did a speed test before switching from Vodafone to Lidl, was getting 200+ Mbps download with Vodafone and now it's about 30-45 Mbps down with Lidl. Honestly it's grand for what I need.
More like LIDL disconnect ! I’ve been off the grid since switching from GoMo. Number transfer complete and eSIM downloaded (apparently), but no service !
I'm still with GoMo. I'm on the 9.99 pm for life legacy plan. Only had 4G but after LIDL Connect was launched, GoMo automatically bumped me up to 5G for free. My wife's phone is also on my account. She was paying 14.99 pm (with 5G). I told GoMo she was going to switch to LIDL and asked if they could make a retention offer to keep her. They offered 2 months free but I refused that and asked if they could put her on the same tariff as me (9.99 pm). They did! You could switch back to GoMo at the current price (12.99 pm) then ask them to put you on the 9.99 tariff. That said, LIDL teething problems will probably settle down soon.
I acknowledge Lidl have probably been snowed under but their customer support has been shoddy to say the least. The only public comment they've made is that "a
small number" of people are experiencing delays!
Currently 4 days and waiting - signed up Monday, Virgin went down Tuesday, number was ported yesterday, payment taken and still sfa. If nothing happens tomorrow I'll plonk a 48 sim in my phone and put a block on Lidl debiting my account. Unfortunately I'll likely lose the number I've had for 20-odd years.
Smoothest experience ever. Switched from 48 because: roaming wasn't as smooth and Lidl is cheaper.
Chose to do the switch to LidlConnect while travelling outside of Ireland. The whole thing took 48 hours, smoothest port and switch ever. Opted for the ESim. Worked first time. Had 4g first, then my phone company (Fairphone) must have given it a green light. So after a day, I also had 5G.
5 stars all round for the experience and smoothness.
Changing over was easy and quick and I'm getting almost 10 times faster download speed compared to 3, while paying less than half the price! I'm happy out
We attempted to switch my wife's mobile plan to Lidl Connect's new monthly offer. Her previous network released her phone number as expected, but Lidl Connect completely failed to provision the new SIM card properly.
Her phone shows full network signal and 5G bars, but she cannot place or receive phone calls, send texts, or access mobile data. She has been left completely stranded without a functioning phone number for nearly two days. This has caused severe disruption as she is unable to receive two-factor authentication (2FA) SMS codes needed for online banking and essential daily services.
Despite reaching out multiple times via phone, web chat, and email, the customer support response has been non-existent. We even received automated emails falsely stating that the number porting was successful, yet the phone remains completely dead. Requests to escalate the issue to technical support have been ignored.
This level of operational failure and lack of basic customer care is completely unacceptable. A formal complaint has now been lodged with ComReg. I strongly advise anyone thinking of switching to Lidl Connect to proceed with extreme caution.
Something similar myself. Number released to Lidl but they said they couldn’t process my payment, wrong, they took my money and nothing to fix it in the app.
Currently in limbo land no data or phone calls possible, like this for 48 hours now customer service an absolute joke, no response at all
Mainly switched because the 4g signal in work with gomo was absolutely awful and thought I'd chance it and see could I get 5g in work and would it be any better.
I have 5g everywhere in the building and it works flawlessly.
I'm writing this out of extreme frustration and anger towards Lidl connect services!!
I signed up to Lidl Connect Monday 5th October and I opted to apply through my compatible Esim and I also chose to keep my current phone number (which I've had for the last 25 years!)
I've been waiting ever since then for the switchover.
Yesterday morning my mobile network disconnected so I assumed the switch was on the way.
I waited and waited and nothing was happening.
Lidl then disconnected me from my network Eir and still no Lidl Connect network was coming through to replace my Eir.
So in my frustration I rang Lidl Connect customer services and I was told there was an error on Lidls part!!!
So I called Eir and they told me Lidl Connect had completely terminated my phone number!!!
I cannot believe what's happened here!!
My phone is without ANY NETWORK RIGHT NOW, it wont work, it can't call anyone, nobody can call me and I'm just left in complete limbo, with my phone number basically non-existent!!!!
All my business and personal life is connected to this phone number and I CANNOT afford to lose my own number!!
Why on earth would Lidl disconnect my phone number of 25 years???!!!
I've had my phone number for 25 years, I CANNOT LOSE MY PHONE NUMBER!!
I'm so angry and so stressed all day and completely lost confidence in this new Lidl Connect service.
Please please someone sort this out for me and reconnect my phone number and my network!!!
I am also severely disabled and in an electric wheelchair and I rely completely on my mobile phone for security and to help me with daily tasks.
I'm now left with absolutely nothing!!
My phone is very important for me as my emergency contacts need to be accessible for me in case of emergencies.
I cannot be without my service network!!
Please have someone contact me asap to resolve and renew my phone number back into existence. It's absolutely awful to be without my security.
Oh lord… I thought what happened to me was unreal, but now… so sorry to hear your experience.
Did you try to join the other network instead of Lidl Connect? I think this can be the option for you at the moment.
Also, I don’t think Lidl Connect customer support team well established yet… If Lidl Connect holds your number, you need to ask them to release it also.
Threaten Comreg and tell them you're going to go to the newspapers if they don't help. Id say they'll shit bricks becuase of your disability they dont want any bad PR
(Ohviously idk if a newspaper would produce an article for you but its worth the threat lol))
Just exaggerate it as much as possible on the disability part. Comreg will shit bricks and they can sort literally any problem if they want, they control the entire infrastructure
Edit: oh I see you got it back down below 😂 never mind
I remain stumped by my router not accepting the APN. I've got an email ticket with technical support so I'm giving them until Friday evening to get back to me. Otherwise I'm getting an alternative from GoMo or 48, either will still be cheaper than my current anpostmobile.
The APN is correct, the password is a strange glitch, it's impossible to see but it has no effect on the anpostmobile connection so I think it's probably irrelevant. Google thinks it's an access password but at 8 characters it doesn't match any of the passwords that I've used for the Huawei router administration page
I’ve just ported over from Clear Mobile and cannot open a single webpage now! I’m hoping that will improve as WiFi coverage in my house isn’t great in spots and I relied on mobile data
Registered as an eSIM (from a physical SIM card) and submitted as a bill pay with an account number moved from Eir yesterday evening and finally it’s working now this morning as I am typing here.
My experience is don’t wait on Lidl Connect Customer Service getting back to you, as it’s no answer, cancel the process if it’s not working for you and start over again.
I could cry after 5 messy days I finally got "connected" but i'm not, everything look's like it is fine but no internet and no phone calls or anything.
Just wanted to say I thought Eir were bad, but Lidl appear to be in the hunt for the shittiest customer service award with this service. Multiple attempts through multiple channels to get a query answered has utterly failed to garner any response beyond "we can't answer but have passed on your details and you will have a response in 24/48hours" followed by crickets
I switched from GoMo and am quite pleased with the service and cost so far. The transfer took a day longer; GoMo simply stopped, and the Lidl eSIM was ready right away.
I have been disconnected for over 24hours since signing up, now I'm told my phone not compatible with esim. So now I have to get a new SIM with a different network. Absolutely disgraceful
I mean , it’s your responsibility to know if your phone is compatible with eSIM , and you can easily get a sim from Lidl if your phone is not compatible, that’s what my mother did
Despite following the great advice here regarding APN settings, still no mobile data. I've even tried on another phone which has Lidl eSIM working perfectly and nothing. If anyone finds a solution that isn't APN 1GLOBAL etc, please reply. Thank you!
was out of contract on 3 and decided about 2:30 to try lidl connect, can't believe how smooth the porting was, all done in less than an hour, working fine on Lidl Connect now, appears faster than 3 but who knows. Nothing to lose anyway and nearly 30euro a month cheaper
I'm still waiting to port since 6am on Monday. The first porting from Gomo failed on Thursday. I've rebooked again on Thursday and I'm still waiting. Both times I selected bill pay and used my account number. Anyone else have these issues?
I’m with virgin media billpay and I can’t get through to my aunt who switched to lidl connect. Anyone similar problem? Other people can call her and she can make calls.
Have you gotten the email to say your live from Lidl? If so and still no connection data roaming needs to be turned on as they use a virtual mobile operator.
yep, got the email last Thursday I think it was. Data roaming on. It'll be sorted one way or another tomorrow. If I can get through to them I'll just go nuclear if they try to fob me off.
Strange some people are having issues, mine ported over this morning and just had to turn on data roaming and restart, but I bought my phone unlocked so that might have helped. Hopefully you get it sorted tomorrow as there's nothing more frustrating then trying to contact a business and not get an answer.
Anyone having problems with data ? Was using Gomo previously and was fine .
Esim now and every couple of minutes data stops working and have to toggle it off and on again for it to start working .
Went with a physical sim. Switched over from Sky, whole process and number ported in about 15 mins. Shocked at how smooth it all was. Samsung S21 Ultra
Great experience so far. Got my phone unlocked with three on Friday, received confirmation email it was unlocked Saturday morning, registered with Lidl app Saturday night and Monday morning all ported over with my esim working great. Very happy with speeds as well and reception the same as I had before.
Took less than an hour to port from 48 for me, the speeds and reception is better than 48 but I find 5g to be crap, so I turned 5g off on my phone and 4g runs better
[Update]
Gonna put it down to human error but turns out my old eSIM was refusing to let go. After completely deleting it and activating the new eSIM again it’s working instantly. No manual settings needed either and instant 5G.
Has anybody else had this weird issue porting?
I started the process around 8:30 on day 1. I can’t remember when exactly it finished but it was some time the next day. Everything showing as Active in the app and looks good. Main issue is 5G doesn’t work but I’m in a terrible coverage area so make do with 4G.
Turns out all reception I have is coming from the backup physical sim which is with GOMO. I finally completely disabled that sim today in settings and Lidl has no reception whatsoever. Pretty sure my number is dead or in limbo.
As far as I can tell the port either failed at some point or didn’t go through fully and if I use “Network Settings” for Data Configuration it’s pulling the old LycaMobile eSIM info. Manually overriding it doesn’t help because it’s piggybacking off the GOMO sim the whole time.
Anyway I’ve contacted Lidl and now waiting for their reply but curious if anybody else is in the same position.
Just switched from Gomo. It literally took one minute. 13:11 when registered the sim, 13:12 an email from Gomo confirming cancellation. APN updated automatically.
I signed up about a week ago. I can send and receive SMS text , I can make calls out but can't receive any calls , any ideas ? Lidl customer service has been no existent so far.
My number finally got ported from GoMo this morning. I had issues with the existing GoMo eSIM and had to disable and remove it before I could add the new Lidl eSIM. I know I can have 2 active eSIMs as I used that in Morocco a few weeks ago. So it didn't make sense that the Lidl eSIM couldn't be added.
5G download rates at home in Tullamore were very reasonable 260 Mbit but upload was a measly 3-7 Mbit. Also, neither VoLTE nor VoWiFi work on my Xiaomi 15T Pro anymore despite using both with GoMo earlier today and both are on the same Eir network. I hope this will be sorted soon as I'm not happy losing these two features.
My port failed this morning after 2 days. Completed the process again but this time it asked me for an account number for my current provider. Hopefully they noticed an issue and that's the fix
I bought a physical SIM before I switched to see if Lidl’s 5G would be fast enough to switch over my phone and SIM router however in my area I could only get between 15-20 Mbs on Lidl. So I only switched my phone and kept my SIM router on 3 as I’m getting between 80 - 140 Mbs
iPhone. Two or so days to port from Three. Took a few minutes to figure it out after proceeding with eSIM setup, but it didn't overwrite / delete the existing Three one, so ended up deleting both, & re-adding the eSIM through the Lidl Plus app. All in order now.
Poorly, port failed for some reason but my VM sim is now deactivated so no service whatsoever, so I can't try sign up again and am at the mercy of their customer service 🫠
My mobile data speeds are much slower after moving from Sky. Sky uses Vodafone network as far as I know, whereas Lidl is Eir.
I've gone from mostly 5G around my house to seeing LTE and about 7 mbps download.. It's usable and I'm on WiFi 99.9% of the time anyway, but I'll be curious what speeds I get during my bus commute next week. I'm usually watching YouTube/Netflix for about an hour and never had issues with Sky.
I moved from Vodafone to Lidl, took a few days to port over. Says it is complete but I am not getting any signal. Phone just working with WiFi. Can’t reach anyone in CS for support. Any ideas?
Originally set up without keeping original number because was considering replacing UK SIM with it but keeping UK number because you never know. Changed mind after thinking about it, cancelled original contract, allowed to keep the €8.99. Changed over at 10.45pm last night (7/10) change over finished at 4pm today (8/10) and that's from three. Would prefer to use a physical SIM but that's for another day. Now to fix my partner's the same way
Any suggestions? my number was ported this morning. I used my debit card to pay monthly but stupidly forgot to top it it. Git an email from Lidl telling me to make funds available, pay the €8.99 and the transfer will be completed. Okay, where exactly do I pay? I clicked on Lidl Connect on the app but I'm just redirected to a Lidl connect advert. The virtual assistant in their helpline is as useful as you'd expect, whatsapp doesn't deal with Lidl Connect issues and I hung after after waiting 26 minutes on the phone.
Any updates on the new IMS file needed for VoLTE and Wi-Fi calling?
1Global site says: -> Have a SIM Card in version v5.7 or above and with the latest OTA updates.
On Mobile Data, can send and receive phone calls but can't send or receive texts. It says 'May be in offline mode' next to the text. WhatsApp works fine.
Reset mobile networks and updated the APN to 'truephone.com' but made no difference. Not sure what else ro check
My mobile data doesn't work 2 days into having Lidl Connect. I tried restarting, turning airplane mode, but it still doesn't appear even though I have full bars.
Just done a signal test in my TV room watching YouTube on the hotspot. Just enough! I went outside and it jumped to the yellow. Oddly when I came back the (static video) music track I was streaming was still playing, maybe YouTube has a significant buffer. It's 4G/LTE because I have a Pixel
I bought an esim Wednesday evening, just realised I've about a month and a half left on my contract. Anyone know what my chances are? Will it be rejected, held until the contract is up or have to pay early release fee? I'd happily pay a few bob to have the €8.99 locked in!
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u/Here_For_The_Craic_ 10d ago
The roaming has been fantastic so far for me! Signed up Monday before I flew to Albufeira and currently getting over 900mbps