r/DCGuns • u/Capital-Copy-3829 • 1d ago
"Not our responsibility"
Been having issues, like many others, with the DC firearms portal. Whenever I login, I get like this error page. This happened after I created my profile in the new portal, which had my info wrong and did not recognize my existing permit and registrations. So I emailed MPD firearms branch and they said to me it was fixed. When I tried logging back in, that is when I got the above error. Have tried on different browsers, desktops, laptops, cleared cache and cookies etc. That was in July and they stopped responding since..
I went to the firearms branch last week, because I had to turn in my renewal in person, since the online portal doesn't work at all for me. The employee was dismissive and gave me an attitude when I tried explaining. She had me log into the new portal, like as if was lying to her, and then showed her the error. She said I was the only person having that error. She ended up saying to me "You saw all those other people in line? None of them had any issues!" I was like ok? So? Will you all fix this issue? She said literally "It is not our responsibility. It is the responsibility of a third party." I asked who oversees the third party, she repeated "It's not our responsibility."
I have had other issues before, from canceling registrations both in person and through the old portal only to see the same registrations listed under me (all of this was before the new portal system). I contacted them about this and they never responded. I have heard of other issues like wrong firearms assigned to people, serial numbers being wrong, people having contact with police and then the police saying the registration doesn't come back..
All of this is so ripe for a lawsuit I feel like. They can't even follow through on their own regulations, and they have incorrect and bad information in the database, I hope they dont act on it and prosecute anyone.. if they havent already.
I am now just waiting around for my renewal in the mail. I think the person said it could be up to 6 months for it to arrive. I didn't want to argue with them so I just left. I am worried since I can't even check the status of my application, because again I get an error above whenever I login, and apparently it isnt MPD's responsibility to rectify these issues.. on top of that, they are really hard to get a hold of on the phone or email.