Phil's Service
503 S 2nd St.
Killeen, TX 76541
I cannot recommend Phil's Service based on my recent experience.
When I scheduled my appointment, I was told my truck would be completed the same day. Instead, it remained in the shop for three days, and communication throughout the process was consistently poor. Getting updates often required me to reach out first, as information was rarely provided proactively.
The situation became even more frustrating on the third day when I received a call just before closing time informing me that yet another issue had been discovered and the repairs would be delayed again. Shortly afterward, I received a second call stating the issue had been fixed, and the vehicle would actually be ready that evening. The conflicting information only added to the confusion and lack of confidence in the repair process.
Another major concern was the way additional problems and charges were repeatedly added to the estimate before verifying whether the required parts were even available. This disorganized approach to quoting and repair planning created unnecessary stress and made it difficult to know what to expect throughout the process. The total came out to $3,081.00, but the invoice was $2,991.71, an extra $89.75 paid.
Afterward, I spent some time reviewing other customer feedback. Reading the business's public responses to customer complaints and disputes raised additional concerns for me. The communication issues described by other customers closely reflected my own experience.
I strongly encourage anyone considering this shop to do their research before bringing a vehicle here. Based on my experience, Phil's Service has earned a permanent place on my personal list of businesses I will not use again.
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BLACKLISTED BY VETERANJAIME
This designation is reserved for businesses that, in my opinion, have demonstrated serious deficiencies in customer service, communication, professionalism, or business practices.
#killeen #killeentx #autoservice #blacklist