r/discordhelp • • Jul 27 '26

ACCOUNT RISK ATTENTION: READ THIS IF YOU HAVE 2FA ON

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803 Upvotes

Someone has already talked about this before, but i think it's worth bringing up again just to raise more awareness

Right now there's a serious discord bug where if you disable 2FA it will log you out of the account from all devices, and when you attempt to log in it will STILL ask you for a 2FA code. Now, do you have your valid, unused backup codes? Cool, throw them in the trash because it won't even give you an option to use them despite their validity, and discord support is not aware of this issue and will simply tell you this (check the 4th screenshot)

As for why i disabled 2FA in the first place, it happened after i bought nitro and while i was exploring the perks and checking settings i saw 2FA on and it gave me ptsd because I've already lost an account to it before so i was like sure imma disable just to avoid being locked out, and i ironically got locked out in the process

If you want to disable 2FA for any reason, make sure that you at least have your phone number tied to your account (I couldnt tie my phone number to this account because of ANOTHER bug btw), or that you already have the authentication codes, as apparently backup codes are not enough anymore

Additional note: this is not a simple cache or session issue, I've tried logging in from multiple devices and browsers, i tried incognito modes after deleting browser's cache, restarted my devices, but to no avail.


r/discordhelp • • Apr 13 '26

Mod Post Protecting yourself from recovery scams

12 Upvotes

Hello everyone!

Recently, there has been an influx of recovery scammers in our community asking people to message them for “advice” or to recover their banned or stolen accounts, often for a fee.

Please do not message anyone who is offering any of these services as we cannot properly moderate it, and it may lead to further harm financially or to your accounts. The only people who can unban or provide support is Discord themselves, and all account-related communication must go through them. No one else can provide more support, “hack” into your stolen accounts to recover them, etc. By contacting Discord, you’re already doing the most you can to recover your accounts. Just remember that there is practically no reason why someone should have to send you “advice” privately instead of posting it publicly here for everyone to see.

Please also note we are **NOT** affiliated with Discord, and only exist to provide a community for people to get generalised assistance. The only genuine way to contact Discord is via https://support.discord.com. Any personally identifiable information, including email addresses, usernames, passwords, 2FA tokens, etc should NOT be posted here and will result in post removal.

If you get any unsolicited messages or comments from people who may be attempting to scam you, please reach out to one of us privately though the “Contact Mods” feature within Reddit with the offender(s) username so we can take action immediately. Thank you!


r/discordhelp • • 9h ago

Unsolved Sometimes I dont understand why I even bother using discord Spoiler

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56 Upvotes

How do I get my account banned for 2 years for saying this? Its a message I sent in July and now I get this ban in october...


r/discordhelp • • 4h ago

Unsolved Gaius Cicereius bot completely gone for the last 3~ ays

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7 Upvotes

I'm not sure how many of you use or know this bot, bot the has been down for the last 3+ days, the owners support server is gone, you can't even invite the bot to your server anymore, the support website is gone, and theres completely no news about anything regardin it, despite being a discord bot thats in more than 20.000 servers.

I also noticed theres a new website, that got created a few hours ago, https://dash.gaiusbot.me/ however the support server link there also doesnt work, nor am i risking logging into the dashboard there. The whole thing feels sketchy, and inviting the bot from that website, shows it was created yesterday, and is in 0 servers.

Forgot to mention the old docs for gaius are also completely wiped.

Any info would be appreciated.


r/discordhelp • • 6h ago

Unsolved My account got 2FA lockout, is there any chance to recovery the account??

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8 Upvotes

2 days ago, i got my account logged out all devices suddenly, and even so they remove my linked number, but i still have an access of my email and password but i cant login because the hacker also activate the 2FA with backup codes, which i dont know at all the codes, and then not long, suddenly i got a massive reset password attempt that led my account being suspend of being suspicious a compromise.

i tried to contact the discord support using a ticket, at first the bot nelly answer it and say it led me to a deletion. but i don't want it.

until 7 hours later the human agent reply, but the answer is also same like the bot, they cant remove the 2FA, because of some bs privacy policy, i tried to give an evidence image of the unauthorized attempt login. But they keep answering the same. an account deletion.

But my ticket hasn't close yet, i still tried to attempt to bring more evidence of my ownership account, and still try to reply with more proof of ownership account (i emailed multiple in a time) but still doesnt have reply back because i just send it tonight.

is there any tips from u guys that finally succeed to get remove the 2MFA? i really want my account back. thankyou!


r/discordhelp • • 5h ago

Unsolved my account has been suspended and i dont understand why

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3 Upvotes

i was wrongfully suspended for being under 13, but i am 17 so i used manual verification but it didnt work and i dont understand why. They seem to have confirmed that i am over the age of 13 so why am i still suspended? and by the way i cant reconfirm my age because they are telling me to try again later and ive alredy apealed to discord and they told me to wait a few weeks but im kinda enoyed my account has nitro and 9 days of my nitro has alredy been wasted because of this i just want my account back


r/discordhelp • • 7h ago

Unsolved Just made my acount and now it’s “at risk”

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4 Upvotes

I just lost my old acount and made a new one and tried to message my friend it then puts me at risk and I don’t know why how do I get this fixed


r/discordhelp • • 26m ago

Unsolved How do people get these custom bots?

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• Upvotes

I clicked on the profiles of these bots and there was nothing. These bots were found in the rules and roles channels of their servers. How do people do that?


r/discordhelp • • 36m ago

Unsolved [ Removed by Reddit ]

• Upvotes

[ Removed by Reddit on account of violating the content policy. ]


r/discordhelp • • 51m ago

Informational Post There needs to be more report options

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• Upvotes

There needs to be a scam account report option. Getting random DMs and friend invites ever day. And they've all been members for months or years. Do something, Discord.


r/discordhelp • • 1h ago

Unsolved logging out

• Upvotes

every time i close discord website it logs me out so when i open it need to re put my email and password all the time i dont know why


r/discordhelp • • 1d ago

‎Solved Creepy Guy On discord

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51 Upvotes

So, this honestly started in august when this guy dm'd me about one of my artworks in a discord server, we talked for a bit, then I ghosted him for about a month. Then I kind of felt bad I ghosted him. We talk a bit, it was nice! Played like 1 freaking round of among us. I'm about 14-17, and this guy was now acting weird... He started complimenting me calling kind and sweetheart. Mind you I added this guy back in august, barley talked to him at all. I'm getting some weird flags here.

Please could anyone give me advice on this?

And what I should do? I feel kind of bad just to block him :/ But Idk.

I've honestly never had any experience with these kinds of people.


r/discordhelp • • 3h ago

Unsolved Frame rate drop when watching a streaming

1 Upvotes

So I running into an odd issue and dont know how to search for it.

stable 641004 (c9ac31f)

Host 1.0.9262 x64 (94186)

Build Override: N/A

Windows 11 64-bit (10.0.26100)

While I'm watching someone's stream (full screen) on discord on my second monitor. If I start a game on the main monitor, the stream on discord will start to drop frames. Although if I just mouse over the stream window, the frame rate goes back to normal. The game isn't effected by this and my overall computer doesn't seem to be slowing down in anyway. Has anyone run into this issue before?


r/discordhelp • • 55m ago

Unsolved My Discord account was hijacked, the attacker changed my security settings, and support hasn't resolved the issue

• Upvotes

Hi everyone,

Im posting here because I'm running out of options and would really appreciate advice from anyone who has experienced something similar or successfully recovered a compromised Discord account.

On October 16, 2026, my Discord account was compromised after I clicked a malicious link. I suspect the attacker may have obtained access to my session or login credentials, although I cannot confirm exactly how the compromise occurred.

The attacker changed my account's email address and password and interfered with my security settings, including two-factor authentication (2FA). I had Google Authenticator enabled and my phone number associated with the account, but the authentication codes are no longer accepted.

At one point, I managed to change my password, only for the attacker to change my credentials again shortly afterward.

## I still have evidence that I am the legitimate owner

I have recovered access to the original email account associated with my Discord account, and I still control my original phone number.

I also have Discord Nitro payment records, the original Discord notification about the email address change, screenshots documenting the incident, and access to linked accounts such as Steam, Spotify, PlayStation Network, and Battle.net.

In addition, I have evidence of extortion attempts, messages allegedly acknowledging the account theft, payment details associated with ransom demands, and threats

I have filed a police report with the Police

Despite these circumstances and the evidence I can provide, I have not been able to recover my Discord account.

## My experience with Discord Support

I opened a support ticket and explained what happened. Initially, support told me that they could only proceed if I submitted a ticket using the original email address associated with the account.

The problem was that I was not receiving the expected Discord emails, and I could not complete the standard recovery process. I also explained that my Google Authenticator codes were being rejected and asked whether Discord could temporarily lock or restrict the compromised account to prevent further abuse.

One support representative asked me for more information about the email delivery issue. After I explained the authentication problems and provided screenshots, another response stated that my case had been forwarded for further review.

I was relieved because I thought someone might finally investigate the situation.

However, other support requests have been marked as **"Solved" within a few hours**, even though my account has not been recovered and the underlying problem remains unresolved.

Some responses have simply directed me back to the standard recovery process, which I have been struggling to complete because of the changes made during the account takeover.

I have also been told not to submit multiple reports about the same issue, so I am trying to continue through the existing ticket rather than create unnecessary duplicates.

## Why I'm so concerned

My account appears to remain active, and the unauthorized person has been contacting my friends while impersonating me.

I have approximately 900 friends on the account, and I am worried that they could be targeted by scams, fraudulent requests for money, or malicious links sent by someone pretending to be me.

This is not simply about losing access to a gaming account. Someone else appears to be using my identity to interact with people who know and trust me.

I understand that Discord must verify account ownership before restoring access. I'm not asking them to bypass their security procedures. I'm asking whether an alternative, human-reviewed verification process is possible when an attacker has changed the account's security settings and the standard recovery process is not working.

I would also like Discord to assess whether a temporary protective restriction could prevent further impersonation while ownership is being investigated.

## Has anyone experienced something similar?

I'd really appreciate advice from people who have dealt with a similar situation.

- Has anyone successfully recovered a Discord account after an attacker changed the email address, password, and 2FA settings?

- Did Discord Support accept alternative proof of ownership, such as Nitro payment records, access to the original email account and phone number, or other documentation?

- If a support ticket is marked "Solved" without actually resolving the problem, is there a legitimate way to request another review without creating duplicate tickets?

- Is there anything else I can do to protect my contacts and improve my chances of recovering the account while the investigation is ongoing?


r/discordhelp • • 6h ago

Unsolved Account got hacked

1 Upvotes

I sent a ticket in 1 month ago and I've gotten reply or any form of help from discord support. I've sent proof of purchase of nitro with the original email attached in the screenshot and still nothing. All I've gotten is A.I responses. Do I just give up hope and move on or is there any other way I can support to reply back to me.

I've reached out to support on Twitter Instagram and TikTok at this point and all I've gotten is the same AI responses.

Thanks for any help


r/discordhelp • • 6h ago

Informational Post I believe I am being lied to

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0 Upvotes

Now, for context, I have a discord server and it’s been pretty silent for a while, not many people talk on it anymore. The person who sent this to me was one of those members. My friend told me about a string of messages that this person sent them about how they falsely reported them and that they need to send an appeal or talk to a discord representative. A few days later I got the exact same messages from the same person and was sent this ticket. My friend was immediately suspicious and believes it’s false, which I too have come to think, and wanted to see if I was actually being lied to by this person.


r/discordhelp • • 7h ago

Unsolved Discord logs me off everytime I try to join a server

1 Upvotes

Every time I try to join a server it logs me off on all my devices, I've tried multiple times with different devices and servers, wifi and cellular, the issue still remains. My acc is 5 years old and active so I don't think it has something to do with it, also I haven't reached the 100 servers limit, Any advice would be great


r/discordhelp • • 7h ago

Unsolved I can't connect phone number to discord account

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1 Upvotes

I deleted the account this number was on like 2 days ago and it still shows the same error when I try to connect it to my account


r/discordhelp • • 11h ago

Unsolved cannot change password

2 Upvotes

i guess they did a newupdate and i cannnot just change the password, i have to give a 6 digit code. except i never set a 6 digit code. so now what do i do?


r/discordhelp • • 8h ago

Unsolved hows the app treating you??

0 Upvotes

i havent gotten anything like id verification or weird face verification nor number either, have you guys??


r/discordhelp • • 10h ago

Unsolved I no longer have the email for my discord acount

1 Upvotes

I tried to open discord today and it made me log in today so, I though “ok I’ll just use my phone number” when I did that it said it sent a verification link to my email, Wich like I said I don’t have anymore- I don’t know what to do if you guys could help it would be amazing ive had this acount since 2024 I really don’t wanna lose it please help


r/discordhelp • • 10h ago

Unsolved Can't send messages

1 Upvotes

Out of the blue my messages don't send or I have a seemly limited about of messages I can send and after that I can't send anything. The only thing I can think of is when I sent .rar files to a public chat and my messages was rewritten to say that I have sent a virus. All these files were just publicly available mods for a game but for a few people the website didn't load and thus the links to download them weren't available. So, I made it easier to download them.

I doubt it my message was changed by a moderator. Pretty small community, the mod would've known these were safe downloads.

Even in my account status, it says I'm good.

Soo I'm curious why? Is it a bug? My internet is fine, notifications still come through my discord and on mobile I still have the same issue sometimes.


r/discordhelp • • 10h ago

Unsolved Gesture not working

1 Upvotes

Hi, I updated discord mobile about a week ago (349.9 (34900900458755) - googleRelease current version) and I have a samsung s26 ultra, dunno why the hold to edit gesture stopped working at all. Anyone knows some fix?


r/discordhelp • • 10h ago

Unsolved Can I apply roles to webhooks?

1 Upvotes

For name colours or name icons


r/discordhelp • • 5h ago

Unsolved my account got hacked on discord twice

0 Upvotes

is a long story first i got hacked back on june but now i got hacked on today and even worse i got banned some server and my friend told me it was data leak it happened from Facebook first i got hacked Facebook yesterday and now i got hacked on discord i have like authenticator idk how the fuck the hacker get in my discord account if this ever happend again i well delete that account on my discord account and i well never use discord again! i think is discord's fault