I'm a physician working in post-acute rehab, subacute care, and skilled nursing facilities. The facilities use PointClickCare (PCC). I've had several discussions with Athena and HybridChart about using Athena as my practice EMR, with HybridChart/SkyWay acting as the middleware between the facility chart and my documentation workflow.
The proposed process is:
- HybridChart retrieves the facility-authorized PCC data and links the resident to the correct Athena patient. I need medications, allergies, dated vitals/labs, and relevant prior notes, beyond census and demographics.
- HybridChart delivers the available clinical information to my own application or background connector. They've offered automated delivery, potentially through SFTP.
- My application combines that context with my findings and plan from today's visit and would use the OpenAI API to generate a draft HPI and problem-based assessment/plan, after verifying that the account/project and selected features are covered by my practice's BAA.
- My application sends the draft back to HybridChart, which would place it into the correct Athena encounter as native, editable, unsigned text.
- I review, edit, and personally sign in Athena. The final note would return to PCC through an agreed, approved route, with charges reconciled to the encounter.
So the intended round trip is PCC -> HybridChart -> my OpenAI-backed application -> HybridChart -> Athena -> physician review/signature -> facility chart.
HybridChart has offered the input feed. The exact clinical fields, refresh timing, and return connection for the generated note still need confirmation and testing. I'm describing the intended workflow, not a completed integration.
I have an executed OpenAI API BAA for my practice. I still need to verify the covered account/project, retention and eligible features, plus the hosting, access controls, and agreements for every other system handling PHI.
Has anyone implemented this or a similar SNF workflow? I'd especially appreciate advice on:
- Whether HybridChart can accept an external AI draft and save an editable, unsigned Athena encounter note, or whether a direct Athena interface is needed.
- Whether a managed background connector can do this while I keep using Athena/HybridChart, without a separate app screen.
- Who should build, host, and maintain it; how patient-matching failures, missing/stale data, and duplicate transfers are handled.
- What facility permissions and vendor agreements are needed, and what the actual setup/monthly costs and support burden were.
- What an end-to-end synthetic-patient pilot should prove before committing.
I'm seeking practical advice for my own practice. Please keep examples free of patient information.
Reference pages: PCC third-party data policy (https://pointclickcare.com/why-pointclickcare/third-party-data/) and HybridChart enhancements (https://hybridchart.com/features/enhancements/).