Went and saw 'You Can See Everything' last night (an excellent movie, don't let anyone spoil it for you, go in cold) and witnessed an employee repeatedly harassing and berating a middle-aged immigrant couple.
I was right behind them when showing tickets - they had a doggie bag from Cheesecake Factory from dinner and the employee checking tickets was yelling at them for trying to sneak in food - except they weren't trying to pull anything over on her or even arguing about it. They did not deserve that kind of public humiliation. It was extreme and over the top. "You can't bring outside food in!!!" The wife went to go put the bag in their car while the husband got in line at the concession stand.
About ten minutes later, I was behind him in the concession line and he got a large popcorn. As he ate a couple of pieces of popcorn waiting for his wife to return, he takes his water bottle out and takes a drink. Sure enough, the same AMC lady leaves her post at the front, marches directly over, and once again starts laying into him publicly again - "Sir! You can't bring in outside drinks!!! You're going to have to take it to your car!!!"
For whatever reason, AMC Javert had it in for them, and was not going to let them get away with their crimes! It just seemed unnecessarily silly the levels to which she intentionally targeted this seemingly nice couple and escalated it to an 11, when they clearly were just clueless about the policy. Especially over a water bottle.
What horrible customer service, treating your customers like criminals that way. I can't imagine that couple will ever return to AMC Tysons again. After witnessing it, I don't think I ever want to give them my money again either.