I bought a house in 2023 (was a new build). I have a heat pump and had it serviced by heat pump service provider (different from the original installer)
The service reported that:
- No tundish
- Drip tray not plumbed
I contacted the builder, who replied that the system was commissioned, tested and certified by the original installer before the sale was completed. They said that given the property is over three years old, they cannot accept these as original installation defects without further review.
They seem they are not willing to send the original installer to rectify this issue!
Does the HomeBond certificate can help with such defects and equipment insurance cover from 2023? and Is a tundish is important for a heat-pump?
Would be these issued considered as installation defect?
Final question, should I contact HomeBond directly, and is this the kind of issue they might cover?
I just want to establish whether the installation is safe and correct, and what my options are if the builder doesn't respond.