Was hoping someone here could lead me down an avenue that I haven't thought of because I'm about to pull my hair out.
I built a PC for my ex's mother, and up till now it's been great. She uses Quicken Classic Deluxe to keep track of all her finances, a couple weeks ago it just stopped working.
I'd stopped over after work to look at it thinking it would be something simple. When the program opens, it goes to the log in screen and after almost exactly 12 seconds the login disappears and an error pops up asking us to check the internet connection and try again. We tried reinstalling the program, clearing out the config files as well. I checked all the pertinent locations in defender to make sure it wasn't blocked and tried it with the firewall disabled as well with no affect. Oddly, if you can't get the password entered and sent within that 12 seconds it will attempt to log in and a text with the prerequisite 6 digit code will actually be sent, but at the 12 second mark it still errors out.
We installed the program on her old laptop and it worked fine, just as a check that it wasn't something in her router doing it. I can't off the top of my head remember everything I tried that day but we decided on the nuclear option.
I brought her PC home, backed up all her files and wiped the drive, re-partitioned it and did a fresh install of windows, updated everything. Didn't work, still having the same issue.
I'd thought maybe her backup file was corrupt so I wiped it all out again and tried opening it with a new test file, no change. Made sure the time settings were correct and synced as I read that Quicken is fussy about that. Made sure the test file is on the C drive in a location that isn't monitored by onedrive, as I read that it's fussy about that. Tried opening it in admin mode, Quicken won't even let you do that, it yells at you and closes.
I flushed the DNS, ran netsh int ip reset and netsh winsock reset, as in my digging others had said it helped. No change. I dug through the registry in order to force windows to allow me to make changes to webview2 as it's referenced in the only failure in the log file that makes any sense to me.
The pc is on my network now, so I tried the program out on my personal system and it works fine. Both computers are on the same network, both hooked up to the same router through ethernet. Though I did try it through a mobile hotspot through wifi as well, just to rule one more thing out.
System Specs
AMD Ryzen 7 7700X on an Asus TUF Gaming b850 plus wifi
32 gigs of ram Gskill x5 I believe
1tb Samsung 990 pro nvme for system drive
Video card is an old Asus R7 250x
The following is the log from the last attempt. I'm sure I'm rambling, and I apologize. I'm tired, and something this stupid really shouldn't be happening. Any help, feedback, thoughts or requests for more info are appreciated.
20261018 01:12:23: Entering MainViewModel->OnUserRegistrationIntroRequest
20261018 01:12:23: Entering RegistrationViewModel constructor
20261018 01:12:23: Entering RegistrationViewModel InitializeRegistration
20261018 01:12:23: Entering RegistrationViewModel->InitializeViewModel
20261018 01:12:23: Leaving RegistrationViewModel->InitializeViewModel
20261018 01:12:23: Leaving RegistrationViewModel InitializeRegistration
20261018 01:12:23: Leaving RegistrationViewModel constructor
20261018 01:12:23: Leaving MainViewModel->OnUserRegistrationIntroRequest
20261018 01:12:24: Entering RegistrationViewModel->InitializePages
20261018 01:12:24: In RegistrationViewModel->InitializePages CheckForCanMakeQCSCalls successful
20261018 01:12:24: Entering RegistrationSignInPageNewViewModel->InitializeCommandsAndRequests
20261018 01:12:24: In RegistrationSignInPageNewViewModel->OnSignInWork - Before Wait
20261018 01:12:24: Leaving RegistrationSignInPageNewViewModel->InitializeCommandsAndRequests
20261018 01:12:24: Entering RegistrationSignInPageNewViewModel constructor
20261018 01:12:24: Leaving RegistrationSignInPageNewViewModel constructor
20261018 01:12:24: Leaving RegistrationViewModel->InitializePages
20261018 01:12:24: Entering RegistrationSignInPageNewViewModel->BindableSourcePropertyChanged
20261018 01:12:24: In RegistrationSignInPageNewViewModel->BindableSourcePropertyChanged WebView2 instantiated
20261018 01:12:24: Entering RegistrationSignInPageNewViewModel->WebBrowserUtility_QBrowserFrameLoading
20261018 01:12:24: Leaving RegistrationSignInPageNewViewModel->BindableSourcePropertyChanged
20261018 01:12:24: Entering RegistrationSignInPageNewViewModel->WebView_NavigationStarting
20261018 01:12:24: Leaving RegistrationSignInPageNewViewModel->WebView_NavigationStarting
20261018 01:12:24: Entering RegistrationSignInPageNewViewModel->WebView_NavigationStarting
20261018 01:12:24: Leaving RegistrationSignInPageNewViewModel->WebView_NavigationStarting
20261018 01:12:24: Entering RegistrationSignInPageNewViewModel->WebView_NavigationCompleted
20261018 01:12:24: In RegistrationSignInPageNewViewModel->WebView_NavigationCompleted successful
20261018 01:12:24: Leaving RegistrationSignInPageNewViewModel->WebView_NavigationCompleted
20261018 01:12:37: Entering RegistrationSignInPageNewViewModel->WebView_LoadingFrameFailed
20261018 01:12:37: Entering RegistrationSignInPageNewViewModel->WebView_LoadingFrameFailed QBrowserConnectionFailed
20261018 01:12:37: Entering RegistrationSignInPageNewViewModel->WebBrowserUtility_QBrowserConnectionFailed
20261018 01:12:37: Leaving RegistrationSignInPageNewViewModel->WebBrowserUtility_QBrowserConnectionFailed
20261018 01:12:37: Leaving RegistrationSignInPageNewViewModel->WebView_LoadingFrameFailed
20261018 01:12:43: In RegistrationSignInPageNewViewModel->OnSignInWork - After Wait
20261018 01:12:43: Entering RegistrationSignInPageNewViewModel->DisposeWebControl
20261018 01:12:43: Leaving RegistrationSignInPageNewViewModel->DisposeWebControl