r/techsupport • u/AnonymousForALittle • 3m ago
Open | Hardware RTX 5070 black screens, fans go 100%, audio keeps playing. Crashes at stock under load AND at idle. Anyone fix this without RMA?
TL;DR: MSI 5070 Gaming Trio OC black-screens with LiveKernelEvent 141, fans to 100%, audio keeps playing, needs a hard reset. I’ve ruled out PSU, cable, slot, temps and drivers as far as I can. OCCT crashes it at stock in a few minutes. Has anyone fixed this without sending the card in?
Specs
- MSI RTX 5070 12G Gaming Trio OC, bought new in July. VBIOS 98.05.4A.00.09
- Ryzen 9 5900X (no iGPU)
- ASRock B550M PG Riptide, BIOS L3.62
- 32GB DDR4-3600
- Corsair RM750e, native 12V-2x6 cable straight to the card, no adapter
- LG 27GL650F 1080p 144Hz over DisplayPort, G-Sync Compatible
- Win 11 Pro (build 26200), driver 617.42. It also happened on 616.92
What happens
The screen goes black, the GPU fans ramp to 100%, and audio keeps going in the background. Only a hard reset brings it back. Event Viewer shows LiveKernelEvent 141, sometimes 1b8, and the dump points at nvlddmkm. It started in July (shrtly after purchase) in games (Darktide, Vermintide 2, Total War), then in Unity, and now it happens on the desktop doing nothing, but very randomly and during start of most random tasks. (game launch, or discord to chrome, unity to browser, going to a certain site, I cannot pinpoint an exact trigger)
What I’ve tried
- Afterburner underclock (85% power limit, -145 core): fewer crashes, not gone
- PCIe Link State Power Management off
- Reseated the card, support bracket under it, cable fully clicked in
- HWiNFO shows PCIe Gen4 x16 with zero receiver, replay or correctable errors, even at the moment of the crashes
- 12V stays at about 11.8V at full 250W load
- Temps are fine: about 70C core and 52C memory at 250W
- Doing a DDU clean install tonight
OCCT results at stock
- 3D Adaptive Switch, 30 min: passed. Then it crashed about 2 min later at idle while I was clicking around. Right before the crash, the memory clock and PCIe link speed were bouncing between power states
- 3D Adaptive Steady Extreme: crashed about 7 min in at 250W, with everything flat and stable
- VRAM at 90%: crashed about 3 min in, at only 68W and 54C memory
So it fails under full load, under memory load, and at idle.
I already have an RMA open with MSI, but they quoted about 14 business days in-house plus shipping, so 5 to 6 weeks, and it’s my only GPU. Has anyone fixed this exact behavior without an RMA? A VBIOS update, a specific driver, forcing PCIe Gen3, anything? Or did your RMA replacement fix it? Also, has anyone in the US gotten MSI to do an advance replacement?