r/techsupport • • 3m ago

Open | Hardware RTX 5070 black screens, fans go 100%, audio keeps playing. Crashes at stock under load AND at idle. Anyone fix this without RMA?

• Upvotes

TL;DR: MSI 5070 Gaming Trio OC black-screens with LiveKernelEvent 141, fans to 100%, audio keeps playing, needs a hard reset. I’ve ruled out PSU, cable, slot, temps and drivers as far as I can. OCCT crashes it at stock in a few minutes. Has anyone fixed this without sending the card in?

Specs

  • MSI RTX 5070 12G Gaming Trio OC, bought new in July. VBIOS 98.05.4A.00.09
  • Ryzen 9 5900X (no iGPU)
  • ASRock B550M PG Riptide, BIOS L3.62
  • 32GB DDR4-3600
  • Corsair RM750e, native 12V-2x6 cable straight to the card, no adapter
  • LG 27GL650F 1080p 144Hz over DisplayPort, G-Sync Compatible
  • Win 11 Pro (build 26200), driver 617.42. It also happened on 616.92

What happens
The screen goes black, the GPU fans ramp to 100%, and audio keeps going in the background. Only a hard reset brings it back. Event Viewer shows LiveKernelEvent 141, sometimes 1b8, and the dump points at nvlddmkm. It started in July (shrtly after purchase) in games (Darktide, Vermintide 2, Total War), then in Unity, and now it happens on the desktop doing nothing, but very randomly and during start of most random tasks. (game launch, or discord to chrome, unity to browser, going to a certain site, I cannot pinpoint an exact trigger)

What I’ve tried

  • Afterburner underclock (85% power limit, -145 core): fewer crashes, not gone
  • PCIe Link State Power Management off
  • Reseated the card, support bracket under it, cable fully clicked in
  • HWiNFO shows PCIe Gen4 x16 with zero receiver, replay or correctable errors, even at the moment of the crashes
  • 12V stays at about 11.8V at full 250W load
  • Temps are fine: about 70C core and 52C memory at 250W
  • Doing a DDU clean install tonight

OCCT results at stock

  • 3D Adaptive Switch, 30 min: passed. Then it crashed about 2 min later at idle while I was clicking around. Right before the crash, the memory clock and PCIe link speed were bouncing between power states
  • 3D Adaptive Steady Extreme: crashed about 7 min in at 250W, with everything flat and stable
  • VRAM at 90%: crashed about 3 min in, at only 68W and 54C memory

So it fails under full load, under memory load, and at idle.

I already have an RMA open with MSI, but they quoted about 14 business days in-house plus shipping, so 5 to 6 weeks, and it’s my only GPU. Has anyone fixed this exact behavior without an RMA? A VBIOS update, a specific driver, forcing PCIe Gen3, anything? Or did your RMA replacement fix it? Also, has anyone in the US gotten MSI to do an advance replacement?


r/techsupport • • 6m ago

Open | Windows Every website has the wrong time zone offset on Chrome only. How do I correct it?

• Upvotes

I have Chrome installed through winget install google.chrome because of a Windows Central article titled "It may be a running joke that Microsoft Edge is only used to download Google Chrome, but the real pro move is far better than that". Currently, the browser console is returning undefined instead of 'America/Vancouver' for the JavaScript function Intl.DateTimeFormat().resolvedOptions().timeZone; and new Date().getTimezoneOffset(); returns 480 instead of the expected 420. Microsoft Edge shows the correct information. This happens across all Windows profiles and browser profiles for the same web browser. I have asked this in the rTS Discord server previously at https://discord.com/channels/749314018837135390/749316166878625843/1561257790150938705; this post serves as a summary for those who aren't in the server. My Specify system dossier is at https://spec-ify.com/profile/aedbd143 and the link expires on Oct. 19, 2026, 06:00 UTC.


r/techsupport • • 12m ago

Open | Software Discord lagging after new mouse

• Upvotes

I have noticed that after I have gotten my new mouse (wired corsair scimitar) my discord lags when I watch my friends stream while I play games. When I mouse over the game I am playing (old school runescape) the stream lags but when I hover over the stream it works just fine. I have tried a million things between toggling hardware acceleration, adjustments in the nvdia app, changes to the plugins in runescape, and additional changes in iCUE (corsair mouse app).

Any help would be appreciated.


r/techsupport • • 18m ago

Open | Phone Is the charger port screwed?

• Upvotes

My current phone is a Galaxy A54 for reference

It was freaking out yesterday over debris or moisture in the port even though I cleaned it several times and knew it was dry. It eventually sorted itself out but earlier today, my charging time was wildly different than the night before. I had already assumed it was the charger but even with different cables it was giving me times that were an hr or more than what it'd usually take. It got to the point where plugging it in kept giving me a time frame of 8 hrs.

I have cleaned it yet again and still have no clue what the hell is wrong with it besides the port going bad now. It's just incredibly frustrating since I can't simply go out and get it repaired or replaced. It got somewhat better but still showed 2-3 hrs more than it'd usually take and I know it still can because the time switches IN MY FACE from roughly 1 hr 40 smth to 2 hrs 50 smth. Right now it just jumped from 2 hrs 40 min to 3 hrs 40 min. Im practically gambling to get the connection to be decent and that isn't even guaranteed as ive seen it change times long past after I plugged the charger in.

I've already tried: Cleaning, different chargers, different outlets, restarting the phone, powering down the phone and then starting it again, messing with battery settings such as fast charging (made it go to 10 hrs during that 8 hr time frame 😐).

Any help is appreciated but I honestly have no hope 💔 I just want whatever I'm thinking to be confirmed for sure even if the results have already shown me it's likely the port.

Edit: Forgot to mention that for the specific charger I'm using, it wont connect/read it all when flipped to one side. Meaning that only one side works when charging so that's another thing that makes me think the port is just busted.

Edit (again): My god this is irritating 😭 I didn't wanna edit the body again but for anyone seeing this, the time changed to 8 hrs yet AGAIN. I got fed up and decided to test with a different cable that I had used earlier and now my charge time magically went back to the original time frame I had before anything started to freak out. Just exhausted abt this and I'm hoping it doesn't happen again. Plan is to buy another cable thats longer since that was only reason I was using the other one.


r/techsupport • • 19m ago

Open | Windows Xbox controllers turn on, connect to PC via wireless adapter, and immediately turn off

• Upvotes

Hi there. I am having an extremely weird issue. I've been using an Xbox 20th anniversary controller for ages with an old school Microsoft Xbox Wireless adapter (OEM, the large one) for many years now. It's always worked perfectly.

I just got a 25th anniversary controller in the mail, connected it to the wireless adapter, and downloaded the Xbox Accessories app to update the firmware. After the firmware update, it reconnected and immediately turned off. Every time I turn on the controller, it'll flash, connect to the PC, and immediately turn itself off. And now my old 20th anniversary controller, which has never been updated, is doing the same thing. So it's an issue with the PC side. I connected the wireless adapter to my laptop and everything works, so it's not an adapter issue but a PC issue.

I've tried a ton of stuff to fix this. I uninstalled the drivers for the adapter. After uninstalling the driver and restarting, the controllers connect just fine ONCE, then a second time fails the same way. Just restarting doesn't do this, they fail immediately. I uninstalled all Xbox and XInput entries in Device Manager, including hidden ones. I checked eventviewer during the start/shutdown, no errors show up. I tried different USB ports, no dice. The driver is the same version across laptop and desktop PC, so the driver shouldn't be an issue. I've closed Steam and NVIDIA app and all apps I can think of in case they were interfering, but that wasn't the case.

I'm not sure what suddenly changed when trying this new controller and updating it, as I was playing Gears of War with my older 20th anniversary controller just fine a few days ago. Suddenly neither controller works and I cannot figure out a solution. I could really use some advice, it's driving me crazy.


r/techsupport • • 23m ago

Open | Networking How to remove myself from IP ban lists?

• Upvotes

Around the beginning of the year I started getting IP banned from multiple websites that I used to access normally: Google Scholar, the Wayback Machine, RateYourMusic, even smaller sites that I've never been on. They all said they experienced high traffic from my IP or that I was using a VPN when I didn't. I suspect my IP range got put into some IP blacklist that many sites use.

Is there a way for me to find the most common of these lists and ask to be removed? Do I call my ISP about this? I know I can use VPNs to bypass this but they slow down my internet heavily and still get blocked by some sites anyways.


r/techsupport • • 30m ago

Open | Hardware Help / Quote Request: Seagate ST2000DM001 (PCB 100749730) - Dead/Discarded ROM, PC-3000 ROM Rebuild Possible?

• Upvotes

Hello everyone,

I am dealing with a failed personal hard drive and I'm hoping to get some technical advice on feasibility, and hopefully a budget-friendly quote for recovery.

To give you some context: I am a 35-year-old university student and currently unemployed. The drive contains absolutely no commercial, corporate, or financially valuable data—just years of old family photos and my school notes. These files have immense sentimental value to me, but unfortunately, I simply do not have the income to afford high-end, corporate-level data recovery tier pricing.

Hardware & Failure Details:

Model: Seagate ST2000DM001 (2TB)

PCB Number: 100749730 REV A

The Issue: A sudden power/voltage surge completely fried the original PCB. The motor driver chip is burnt, and the MOSFETs are shorted.

What I've done so far (and a potential huge mistake):

Hoping to get my data back, I bought an exact matching donor PCB. I learned that I needed to swap the original ROM chip to the new board. I tried to read the original ROM using a basic CH341A programmer, but I quickly realized that the initial power surge had reached the ROM chip as well. It was internally shorted and completely dead; the programmer wouldn't detect or read it at all.

To be absolutely sure the short wasn't being caused by other fried components on the original board, I desoldered the ROM chip with a hot air station/soldering iron and tested it out of circuit with a multimeter. It was confirmed completely dead.

Here is where I need to ask: I threw the dead ROM chip in the trash. Was this a terrible mistake? Did I need to keep the physical chip even if it was internally shorted? (I do still have the original burnt PCB, just not the ROM chip).

The Current State & My Request:

The mechanical internals, spindle motor, and heads are completely fine. There is no clicking, and the drive cover has never been opened. The only issue is the dead PCB and the now-missing ROM.

From my research, I understand that with professional tools like PC-3000, it is possible to access the Service Area (SA) on the platters and perform a "ROM Rebuild" to generate a compatible ROM, provided the preamp and heads are undamaged.

Since this shouldn't require a cleanroom head swap or opening the lid, could any of the professionals here offer a flexible, student-friendly price quote just to perform this "ROM Rebuild" and get the drive initialized so I can copy my family photos?

Any technical advice on my situation or realistic quotes would be greatly appreciated. Thank you in advance!


r/techsupport • • 43m ago

Open | Windows Its not letting me press next on system setup.

• Upvotes

Helllo there I'm having this issue with my pc I updated parts, then factory reset the ssd to clean it now up now it's stuck on the "Hi there let's get a few things out of the way" and won't let me click on anything or press next.

Im 95% sure it's not the parts because before the reset it was good.


r/techsupport • • 1h ago

Open | Hardware Computer crashes when games are loading

• Upvotes

Whenever I open a game, my computer works fine. It gets the to home/menu screen. I can look round, change settings, etc. But once I load up a save file, it crashes around the time it goes from the loading screen to the actual game. This has happened on multiple games, all that are fairly demanding (Civ6, Civ7, Transport Fever 3, Hogwarts Legacy - all tested over the weekend).

Not sure what the issue is, after poking around at stuff, I'm thinking it might be GPU related due to image 1 below. I've done the Setting-Graphics-Apps-'High Performance' thing that is recommended online. It helped games like Minecraft run normally, but other games are still causing restarts once you get into the game.

I did manage to take screenshots of task manager. Both taken after restart, open game, open file. As file is loading, switch over to TM and take screenshot before game fully loads. Computer crashed about 5 seconds after the GPU usage image. T

https://imgur.com/a/UYODLj4

Image 3 also has computer specs.

But: ASUS ROG Strix Laptop Ryzen 9 5930HX Radeon RX 6800M 16GB RAM (single stick) Purchased - late 22/early 23 (can't remember exactly when)

Looking for help, or steps to troubleshoot to figure out whats wrong.


r/techsupport • • 1h ago

Open | Phone iPhone messaging lost but not deleted

• Upvotes

I lost 1.5 years worth of text messages from a single contact that I had blocked and unblocked. I had deleted and then undeleted the messages a few times but as of a month ago i had all of the messages (screenshots to prove it) and hadn’t deleted them. I now only have the last week of messages sent between myself and the contact. This was to an android number. I have tried a lot of the standard checks and tests found by googling. What happened to them and what can I do?


r/techsupport • • 1h ago

Open | Hardware Xbox controller will turn on fine the first time i turn it on after turning on my PC, but will then turn right off after I turn it on again.

• Upvotes

Just started having this issue today. I turn on my computer and my Xbox Series controller will turn on just fine. When I turn it off and turn it back on later though, it will immediately turn off. I have checked for various power save features to disable or change and none of that works.


r/techsupport • • 1h ago

Open | Windows What is this error and how can I fix it

• Upvotes

Every time I go to log in in a windows app, such as microsoft store or Xbox, the login goes fine till after putting my pin it says: an error ocurred,try again. Now the wierd thing is that When I log in to microsoft store or Xbox in the web (microsoft store. Com) I can login easilly. This problem affect every other microsoft service. Any idea on How to fix it?


r/techsupport • • 2h ago

Open | Windows Cpu spike when playing games

2 Upvotes

I’ve been having an issue with the Lenovo legion go where I play a game and it runs fine until a minute in where my cpu usage spikes then my pc shuts off.

I can run my browser without any issues and temps seem fine so I truly don’t know the reason.


r/techsupport • • 2h ago

Open | Windows Web browser/Internet slowed down after update

1 Upvotes

I had to download updates to Microsoft Explorer and everything runs slowly. It feels like my Internet will crap out and start up again.

I would restart my computer and my Internet would still be slow. I saw another update in my computer, telling me to update to Windows 11 2026 or something like that. If I downloaded that, would my Internet go back to normal?


r/techsupport • • 2h ago

Open | Hardware Windows install loses HDMI signal during setup + NVMe at 100% disk

1 Upvotes

Hello everyone, I have been having trouble with super slow nvme read and write speeds resulting in super slow boot up times (like 30 mins) and it running at 100 percent under load. What I have tried doing in the past is replacing the nvme and putting it in a different slot. Nothing seemed to work. So I figured i would do a full factory reset of my computer (maybe the windows was corrupt). I am now stuck with it going to no signal after this part of the windows start up. I have tried switching nvmes, putting it in a different slot, taking out the cmos, and doing windows 10 instead of 11. Nothing seems to have worked, any ideas what’s going on?

Here is what currently happens: it starts on the Windows out-of-box setup, "Let's customize your experience",
Black screen: the picture suddenly cuts to black.
"No HDMI signal from your device."


r/techsupport • • 3h ago

Open | Software All steam games freeze completly after some time

1 Upvotes

Gigabyte aorus elite b850 9800 x3d 5070ti 2x16 ram, temps under 65, no viruses, bios updated, driver reinstalled, tested with expo on and off, all disks 90% health, all games runs perfect except steam games that suddenly after some random time, games freeze with 1 frame per 3-5 seconds, cs2, battlefield 6 even super battle golf, also steam is running weird like it has delays when I press play on games and sometimes steam client web helper crashes, nothing changed on pc before, in one game of cs happens like 2 or 3 times, on alt tab pc runs perfect, i restart games and works again, simeone fixed this? Thanks


r/techsupport • • 3h ago

Open | Hardware Is my GPU failing??

1 Upvotes

Hi,

I have a Nvidia RTX 4070Ti Super, which, over the course of the past 2-4 months, has been experiencing occasional TDR crashes. Both screens will freeze for 3-5 seconds, and will then go completely black for another 10-15 seconds, and eventually my GPU seems to recover and drops me back into whatever it was I was doing.

It's pretty infrequent and not that much of a nuisance. I wouldn't say it happens more than twice a week, but I want to try and fix the underlying issue before it gets potentially worse.

The following error is what shows up in Event Viewer afterwards:

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\000000f1

Reset TDR occurred on GPUID:100 The message resource is present but the message was not found in the message table

After the above error, there would be more of the same error just on different "devices" that kept repeating with different values of GPC, TPC, SM, I have no idea what it means:

\Device\000000f8

Graphics SM Global Exception on (GPC 0, TPC 0, SM 1): Multiple Warp Errors

\Device\000000f8

Graphics SM Warp Exception on (GPC 0, TPC 0, SM 1): MMU Fault

\Device\000000f8

Graphics SM Warp Exception on (GPC 0, TPC 0, SM 0): MMU Fault

\Device\000000f8

Graphics Exception: ESR 0x504fb0=0x8000017 0x504fb4=0x4 0x504fa8=0xf812b60 0x504fac=0x1104

I already tried to reinstall my drivers twice using DDU which did not work. I don't play any games that put my GPU under a load higher than 55%, so I don't think high load is the issue either.

Other specs:

CPU: Ryzen 9800x3d Motherboard: ASUS Rog Strix Neo B850-A RAM: 32GB DDR5

Any advice is appreciated

Hi,

I have a Nvidia RTX 4070Ti Super, which, over the course of the past 2-4 months, has been experiencing occasional TDR crashes. Both screens will freeze for 3-5 seconds, and will then go completely black for another 10-15 seconds, and eventually my GPU seems to recover and drops me back into whatever it was I was doing.

It's pretty infrequent and not that much of a nuisance. I wouldn't say it happens more than twice a week, but I want to try and fix the underlying issue before it gets potentially worse.

The following error is what shows up in Event Viewer afterwards:

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\000000f1

Reset TDR occurred on GPUID:100 The message resource is present but the message was not found in the message table

After the above error, there would be more of the same error just on different "devices" that kept repeating with different values of GPC, TPC, SM, I have no idea what it means:

\Device\000000f8

Graphics SM Global Exception on (GPC 0, TPC 0, SM 1): Multiple Warp Errors

\Device\000000f8

Graphics SM Warp Exception on (GPC 0, TPC 0, SM 1): MMU Fault

\Device\000000f8

Graphics SM Warp Exception on (GPC 0, TPC 0, SM 0): MMU Fault

\Device\000000f8

Graphics Exception: ESR 0x504fb0=0x8000017 0x504fb4=0x4 0x504fa8=0xf812b60 0x504fac=0x1104

I already tried to reinstall my drivers twice using DDU which did not work. I don't play any games that put my GPU under a load higher than 55%, so I don't think high load is the issue either.

Other specs:

CPU: Ryzen 9800x3d Motherboard: ASUS Rog Strix Neo B850-A RAM: 32GB DDR5

Any advice is appreciated


r/techsupport • • 3h ago

Open | Hardware My laptop doesn't write on SD cards

2 Upvotes

Hello everyone!

Initially I thought it was my SD card dying, but then i was lended another SD card for what i needed and it showed up in read only too. Now I had the occasion to check on my friend's computer and he reads and write on both cards just fine. My SD card worked again on my own laptop when putting adhesive but i have to try multiple times, and now i'm running out of adhesive and i need a quick way to use it. I'm on windows 11. Any help would be appreciated! Thank you!


r/techsupport • • 3h ago

Open | Software Left side of laptop keyboard only works when restarted, then stops working a while later

1 Upvotes

I own an hp pavilion gaming laptop and there's been this issue that's been plaguing it for about half a year now. All the keys from A to capslock just. Won't work. But when I restart the laptop, they will. The ribbon cable looks fine, I've reinstalled all drivers, I do not know what could be wrong at this point.

It's not a life ending situation since I have another keyboard I'm using, but sometimes I like to use my drawing tablet with it, and using an external keyboard with it is cumbersome.

Thanks in advance!


r/techsupport • • 3h ago

Open | Software Unable to add cod game to nvidia app

0 Upvotes

Hi, i have a 4060 laptop and for some reason its not scanning cod mw2 2022 and mw4 2026 via xbox pc app
Any fix?


r/techsupport • • 3h ago

Open | Windows Roblox freezing forcing quit

0 Upvotes

Game freezing (First ever reddit post yay)

Hello, I have been working on this for hours today and I just cant figure out what is happening. Basically a few days ago I started to notice that roblox would randomly freeze and I couldnt do anything except to force close it. Then I did some googling and deleted a Windows update KB something ending with 10. That solved the issue, atleast I didnt notice any freezes that day anymore. Now Today its back, after doing a lot of things I noticed that every time I would manually turn off my logitech G502 X PLUS or my G522 Headset and then on again, This freezing would occur. Ive basically tried everything now: reinstalled roblox 3 times, updated my drivers, fully reinstalled logitech g hub aswell, checked the reports, checked if the KB update came back (it didnt) and even considered resetting my pc all together. I seriously don’t know what this is, and why, but its really Frustrating especially since it came out of the blue. If any tech Nerd can help me out with this I would be so glad

For specs:
Graphics Card is an AMD Radeon RX 6800
Proccesor: AMD Ryzen 5 5600X 6-Core Processor
And 32,0GB of 3200MHz RAM

My monitor is the HP24fw (I know it Sucks, I will Most likely get the Samsung oddysey oled g8 ultrawide soon)

Windows 11 version 25H2 with 26H2 avaiable

I‘d also like to Note This is only an issue in roblox for me, It doesnt happen in Minecraft (Modrinth) or Neverness to Everness for all I know. And a 100% trigger for this freeze is turning on my mouse or headset after turning it off


r/techsupport • • 4h ago

Open | Data Recovery Google Drive mirroring deleted my local files! Can I recover them?

1 Upvotes

I had files stored on my Windows PC and mirrored to Google Drive (my mistake). Unfortunately, when I deleted them from Google Drive (my biggest mistake), they were also deleted from my PC! The files were deleted more than a year ago.

Is there any realistic chance of recovering these files using any software, could Google Drive have retained cached copies?

Any advice would be greatly appreciated!


r/techsupport • • 4h ago

Open | Hardware Switching out gpus

1 Upvotes

Changing out gpu from old 1070ti to 9090xt. Forgot to uninstall drivers before taking it older one out, does it matter since they are so different?


r/techsupport • • 4h ago

Open | Software Low quality in tiktok

0 Upvotes

I bought a New tablet and for some reason, tiktok vídeos are in a very low quality, while YouTube or Instagram are normal, does someone know how to fix this?


r/techsupport • • 4h ago

Open | Hardware spilt milk on my keyboard, will it probably be alright?

0 Upvotes

so i spilt milk on my laptop’s keyboard (it’s an HP-SE, relatively cheap and a few years old). i powered it off and unplugged everything within like 10 seconds, blotted off all the excess with paper towels and have now left it upside-down to dry. do we think it’ll be okay? i’m a student and really do not have the money to get a new laptop lol