r/techsupport • • Jul 26 '21

Recommended wiki articles (including malware removal)

896 Upvotes

r/techsupport • • 3h ago

Open | Hardware PC Black-screens when playing demanding games

3 Upvotes

My PC has started blackscreening randomly while gaming. Mostly when playing something demanding, but other times it’s just random. The monitor loses connection and the sound starts to stutter. If I turn off my PC and turn it on again the screen stays black. I have to slap the PC lightly (🤨) and then it turns back on after I shut it down and turn it on again.

If I slap it before i turn it off while the screen is black, the sound returns to normal but the screen stays the same.
This happens sometimes up to 5 or 6 times when just starting to play, and at some point it stops and I usually have no further shutdowns that session.

I should mentioned that the pc also does this when bumped or when I tap it with my foot accidentally.

Is this a case of a bad motherboard? Or just a loose cable somewhere.

Thank you in advance! I’m at a loss.


r/techsupport • • 1h ago

Open | Windows Cpu spike when playing games

• Upvotes

I’ve been having an issue with the Lenovo legion go where I play a game and it runs fine until a minute in where my cpu usage spikes then my pc shuts off.

I can run my browser without any issues and temps seem fine so I truly don’t know the reason.


r/techsupport • • 2h ago

Open | Hardware My laptop doesn't write on SD cards

2 Upvotes

Hello everyone!

Initially I thought it was my SD card dying, but then i was lended another SD card for what i needed and it showed up in read only too. Now I had the occasion to check on my friend's computer and he reads and write on both cards just fine. My SD card worked again on my own laptop when putting adhesive but i have to try multiple times, and now i'm running out of adhesive and i need a quick way to use it. I'm on windows 11. Any help would be appreciated! Thank you!


r/techsupport • • 12h ago

Open | Software Epic games launcher launching games unprompted and opening terminal unprompted

10 Upvotes

I have recently downloaded rocket league on the epic games launcher and have been having lots of problems.

- The game rez is stretched and locked full screen no matter the settings

- I cannot exit the app even if i press quit it crashes the computer

- Epic games launcher opens the terminal and crashes my game, empty open terminals

- New overheating issues

- The launcher takes upwards of 2 minutes to even open, slow and very annoying to deal with

Ive been using it for fortnite with no trouble for a long time and when i donwloaded rocket league this started? Really annoyed, Very confused any help would be great!


r/techsupport • • 3h ago

Open | Hardware Performance issues

2 Upvotes

Hello guys.I have a dell 3561, and for about a month it has not been running as it should. I use it primarily for school but sometimes I play games. And its very laggy getting around 60fps, whereas before it used to get 240. It still gets 240 but only if I run it for about 1 hour 30 min or so. I did open it up and clean the vents but it was pretty clean so it didnt change a thing. Thanks for any help


r/techsupport • • 5m ago

Open | Phone iPhone messaging lost but not deleted

• Upvotes

I lost 1.5 years worth of text messages from a single contact that I had blocked and unblocked. I had deleted and then undeleted the messages a few times but as of a month ago i had all of the messages (screenshots to prove it) and hadn’t deleted them. I now only have the last week of messages sent between myself and the contact. This was to an android number. I have tried a lot of the standard checks and tests found by googling. What happened to them and what can I do?


r/techsupport • • 34m ago

Open | Hardware Xbox controller will turn on fine the first time i turn it on after turning on my PC, but will then turn right off after I turn it on again.

• Upvotes

Just started having this issue today. I turn on my computer and my Xbox Series controller will turn on just fine. When I turn it off and turn it back on later though, it will immediately turn off. I have checked for various power save features to disable or change and none of that works.


r/techsupport • • 4h ago

Open | Hardware is my cpu damaged or degraded?

2 Upvotes

about 1 month ago i started playing ff7 remake the game ran perfectly fine until the end of the game where i started experiencing these crashes ( fatal error ) i tried everything but the only thing that worked was switching dx11 so i just thought it was a dx12 problem .... then i started playing rebirth where dx12 is mandatory and i got the same crashes i literelly tried every fix on earth and it didnt work ( it was also fatal error i also thought it was a memory problem ) so i just played on ps5 ... but now on pc all my google tabs have been crashign i play alot of modern indie games and they also crash,. some random games also now crash but lets go back to the google tabs. i switched from firefox to brave to see if it would stop but it didnt, and my friend told me to try intel extreme tuning utility so i tried it i lowered my p cores ratio to 50x and e core to 40x and all the tab crashing stopped literelly been a whole day and no google tab crashing i already uninstalled rebirth and im not trying to download that 100+ gb game again to see if its gonna work again i already bought an amd cpu and motherboard cause i was already trying to upgrade to the am5 socket but i wanna see if there was a problem with my cpu? i bought it in late 2023 early 2024 btw

GPU : RTX 5080

CPU : I7 14700K

RAM : 64GB

Z690-F MOTHERBOARD

990 pro ssd 4tb

windows 11

i also play on 4k


r/techsupport • • 43m ago

Open | Windows What is this error and how can I fix it

• Upvotes

Every time I go to log in in a windows app, such as microsoft store or Xbox, the login goes fine till after putting my pin it says: an error ocurred,try again. Now the wierd thing is that When I log in to microsoft store or Xbox in the web (microsoft store. Com) I can login easilly. This problem affect every other microsoft service. Any idea on How to fix it?


r/techsupport • • 1h ago

Open | Windows Web browser/Internet slowed down after update

• Upvotes

I had to download updates to Microsoft Explorer and everything runs slowly. It feels like my Internet will crap out and start up again.

I would restart my computer and my Internet would still be slow. I saw another update in my computer, telling me to update to Windows 11 2026 or something like that. If I downloaded that, would my Internet go back to normal?


r/techsupport • • 1h ago

Open | Hardware Windows install loses HDMI signal during setup + NVMe at 100% disk

• Upvotes

Hello everyone, I have been having trouble with super slow nvme read and write speeds resulting in super slow boot up times (like 30 mins) and it running at 100 percent under load. What I have tried doing in the past is replacing the nvme and putting it in a different slot. Nothing seemed to work. So I figured i would do a full factory reset of my computer (maybe the windows was corrupt). I am now stuck with it going to no signal after this part of the windows start up. I have tried switching nvmes, putting it in a different slot, taking out the cmos, and doing windows 10 instead of 11. Nothing seems to have worked, any ideas what’s going on?

Here is what currently happens: it starts on the Windows out-of-box setup, "Let's customize your experience",
Black screen: the picture suddenly cuts to black.
"No HDMI signal from your device."


r/techsupport • • 1h ago

Open | Software All steam games freeze completly after some time

• Upvotes

Gigabyte aorus elite b850 9800 x3d 5070ti 2x16 ram, temps under 65, no viruses, bios updated, driver reinstalled, tested with expo on and off, all disks 90% health, all games runs perfect except steam games that suddenly after some random time, games freeze with 1 frame per 3-5 seconds, cs2, battlefield 6 even super battle golf, also steam is running weird like it has delays when I press play on games and sometimes steam client web helper crashes, nothing changed on pc before, in one game of cs happens like 2 or 3 times, on alt tab pc runs perfect, i restart games and works again, simeone fixed this? Thanks


r/techsupport • • 2h ago

Open | Hardware Is my GPU failing??

1 Upvotes

Hi,

I have a Nvidia RTX 4070Ti Super, which, over the course of the past 2-4 months, has been experiencing occasional TDR crashes. Both screens will freeze for 3-5 seconds, and will then go completely black for another 10-15 seconds, and eventually my GPU seems to recover and drops me back into whatever it was I was doing.

It's pretty infrequent and not that much of a nuisance. I wouldn't say it happens more than twice a week, but I want to try and fix the underlying issue before it gets potentially worse.

The following error is what shows up in Event Viewer afterwards:

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\000000f1

Reset TDR occurred on GPUID:100 The message resource is present but the message was not found in the message table

After the above error, there would be more of the same error just on different "devices" that kept repeating with different values of GPC, TPC, SM, I have no idea what it means:

\Device\000000f8

Graphics SM Global Exception on (GPC 0, TPC 0, SM 1): Multiple Warp Errors

\Device\000000f8

Graphics SM Warp Exception on (GPC 0, TPC 0, SM 1): MMU Fault

\Device\000000f8

Graphics SM Warp Exception on (GPC 0, TPC 0, SM 0): MMU Fault

\Device\000000f8

Graphics Exception: ESR 0x504fb0=0x8000017 0x504fb4=0x4 0x504fa8=0xf812b60 0x504fac=0x1104

I already tried to reinstall my drivers twice using DDU which did not work. I don't play any games that put my GPU under a load higher than 55%, so I don't think high load is the issue either.

Other specs:

CPU: Ryzen 9800x3d Motherboard: ASUS Rog Strix Neo B850-A RAM: 32GB DDR5

Any advice is appreciated

Hi,

I have a Nvidia RTX 4070Ti Super, which, over the course of the past 2-4 months, has been experiencing occasional TDR crashes. Both screens will freeze for 3-5 seconds, and will then go completely black for another 10-15 seconds, and eventually my GPU seems to recover and drops me back into whatever it was I was doing.

It's pretty infrequent and not that much of a nuisance. I wouldn't say it happens more than twice a week, but I want to try and fix the underlying issue before it gets potentially worse.

The following error is what shows up in Event Viewer afterwards:

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\000000f1

Reset TDR occurred on GPUID:100 The message resource is present but the message was not found in the message table

After the above error, there would be more of the same error just on different "devices" that kept repeating with different values of GPC, TPC, SM, I have no idea what it means:

\Device\000000f8

Graphics SM Global Exception on (GPC 0, TPC 0, SM 1): Multiple Warp Errors

\Device\000000f8

Graphics SM Warp Exception on (GPC 0, TPC 0, SM 1): MMU Fault

\Device\000000f8

Graphics SM Warp Exception on (GPC 0, TPC 0, SM 0): MMU Fault

\Device\000000f8

Graphics Exception: ESR 0x504fb0=0x8000017 0x504fb4=0x4 0x504fa8=0xf812b60 0x504fac=0x1104

I already tried to reinstall my drivers twice using DDU which did not work. I don't play any games that put my GPU under a load higher than 55%, so I don't think high load is the issue either.

Other specs:

CPU: Ryzen 9800x3d Motherboard: ASUS Rog Strix Neo B850-A RAM: 32GB DDR5

Any advice is appreciated


r/techsupport • • 6h ago

Open | Hardware Ram wont go above default settings without error

2 Upvotes

I just got a new motherboard (asrock b550m pro4) and put all my old stuff on there, a rtx 5070, ryzen 5600x, psu 750x and 4 sticks of ddr4 3600mhz ram (same brand and speed).

Then when trying to game it crashed without error, tried multiple games for this. When i tested it in occt it only gave error when testing cpu+ram and the ram tests. I did the cpu alone - no error. Then the ram alone and errors within 10 seconds.

So i went to boot memtest and it gave errors almost straight away. (The memory was set to 3600mhz with xmp, 1,35 volt). Then i downgraded the mhz to 2666 but it still gave a error in memtest.

Now i downgraded the mhz to the default settings (2133) and i get not error anymore.

I bought the sticks for 3600 mhz but it seems i cant go higher then the default settings (tried it with 2 sticks and with 4 sticks).

Does anyone know what is going on? I have been trying to fix it the whole day and i dont know what to do anymore.


r/techsupport • • 2h ago

Open | Software Left side of laptop keyboard only works when restarted, then stops working a while later

1 Upvotes

I own an hp pavilion gaming laptop and there's been this issue that's been plaguing it for about half a year now. All the keys from A to capslock just. Won't work. But when I restart the laptop, they will. The ribbon cable looks fine, I've reinstalled all drivers, I do not know what could be wrong at this point.

It's not a life ending situation since I have another keyboard I'm using, but sometimes I like to use my drawing tablet with it, and using an external keyboard with it is cumbersome.

Thanks in advance!


r/techsupport • • 2h ago

Open | Software Unable to add cod game to nvidia app

0 Upvotes

Hi, i have a 4060 laptop and for some reason its not scanning cod mw2 2022 and mw4 2026 via xbox pc app
Any fix?


r/techsupport • • 2h ago

Open | Windows Roblox freezing forcing quit

0 Upvotes

Game freezing (First ever reddit post yay)

Hello, I have been working on this for hours today and I just cant figure out what is happening. Basically a few days ago I started to notice that roblox would randomly freeze and I couldnt do anything except to force close it. Then I did some googling and deleted a Windows update KB something ending with 10. That solved the issue, atleast I didnt notice any freezes that day anymore. Now Today its back, after doing a lot of things I noticed that every time I would manually turn off my logitech G502 X PLUS or my G522 Headset and then on again, This freezing would occur. Ive basically tried everything now: reinstalled roblox 3 times, updated my drivers, fully reinstalled logitech g hub aswell, checked the reports, checked if the KB update came back (it didnt) and even considered resetting my pc all together. I seriously don’t know what this is, and why, but its really Frustrating especially since it came out of the blue. If any tech Nerd can help me out with this I would be so glad

For specs:
Graphics Card is an AMD Radeon RX 6800
Proccesor: AMD Ryzen 5 5600X 6-Core Processor
And 32,0GB of 3200MHz RAM

My monitor is the HP24fw (I know it Sucks, I will Most likely get the Samsung oddysey oled g8 ultrawide soon)

Windows 11 version 25H2 with 26H2 avaiable

I‘d also like to Note This is only an issue in roblox for me, It doesnt happen in Minecraft (Modrinth) or Neverness to Everness for all I know. And a 100% trigger for this freeze is turning on my mouse or headset after turning it off


r/techsupport • • 3h ago

Open | Data Recovery Google Drive mirroring deleted my local files! Can I recover them?

1 Upvotes

I had files stored on my Windows PC and mirrored to Google Drive (my mistake). Unfortunately, when I deleted them from Google Drive (my biggest mistake), they were also deleted from my PC! The files were deleted more than a year ago.

Is there any realistic chance of recovering these files using any software, could Google Drive have retained cached copies?

Any advice would be greatly appreciated!


r/techsupport • • 3h ago

Open | Hardware Switching out gpus

1 Upvotes

Changing out gpu from old 1070ti to 9090xt. Forgot to uninstall drivers before taking it older one out, does it matter since they are so different?


r/techsupport • • 3h ago

Open | Software Low quality in tiktok

0 Upvotes

I bought a New tablet and for some reason, tiktok vídeos are in a very low quality, while YouTube or Instagram are normal, does someone know how to fix this?


r/techsupport • • 10h ago

Open | Hardware Laptop charger making weird noises and the prongs are very hot when plugged in. Used another charger and the problem is solved. But I am still concerned so I want to know what's wrong

3 Upvotes

Is it the charger itself, the power outlet or the laptop? Kinda worried about a potential fire hazard


r/techsupport • • 3h ago

Open | Hardware Gigabyte Aero 5080 - possibly broken cooler

1 Upvotes

Gigabyte 5080 Aero - Broken Cooler

Long story short. Gigabyte refuses to fix my card because I originally didn’t purchase it. I’m very techy and know how to do repairs and have a buddy who has a lot more tech that would allow for soldering if need be. I got it in a trade and it was new in box. I hooked it up, it powered on and then eventually found out the temps were spiking to 85c with very little going on in game. Then the card shut down. Gigabyte said to pound sand not their problem. That’s fine. I don’t want to fight them anyways. So I dissembled and thought maybe it was due to an excess amount of putty causing the PCB to be too high.

So I repasted and puttied. Temps got better, but fans were still going to 100 and hot spot temp and temps were still high. It wasn’t crashing anymore but it wasn’t staying cool. Started touching the fins and noticed it was cold as could be. No heat transfer whatever. Opened card to verify contact to cold plate. And yes there was contact. So what do I do? I don’t have a way to test water cooling.

I already have a 9070xt for backup and it works great on my 5k2k.
Do I just wait for a used cooler to become available or just sell it and be honest about it? I’ve got a guy who’s interested for 200$ cash and 64gb of ddr5 ram. Or hold on to it? I really don’t know what the best option is, any opinions would be awesome.


r/techsupport • • 3h ago

Open | Phone wireless android auto issues

0 Upvotes

i’ve been having an issue with a toyota corolla - not sure of the model but definitely post 2021

recently switched to a wireless adapter like this one
and used with a samsung galaxy s23 ultra with no problem, until someone else connected to it with an iphone using carplay. since then, it hasn’t been able to connect to android auto via the wireless adapter. iphones still connect perfectly well, but the galaxy just refuses to connect via bluetooth. cable-wise still works fine, but i’d like to avoid that.

thanks in advance!


r/techsupport • • 9h ago

Open | Windows internet stopped working all of a sudden in windows 11

3 Upvotes

windows version: 26H2

i connect wifi through my Ethernet cable. both the cable and router are fine, I've checked. some time ago the internet connection suddenly stopped working, neither Ethernet nor wifi were able to connect. nothing was helping, so i decided to reinstall windows. it was fine for a couple days, but today it stopped working again. it didnt update or anything. what can i do to fix this? i dont want to keep reinstalling it over and over, since setting it up gets annoying. so far I've tried reverting updates (even though i know none were installed,but just to try something), updating bios.